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Coaching & Counseling Skills for Managers and Leaders
Today’s organizations operate in environments of continuous change. Changes in company strategy, the introduction of new products and increasing demands from customers all serve to challenge the knowledge and skills of managers. Effective communications and training are a prerequisite for any company who wishes their teams to adapt & deliver excellent results, but this is not enough.
Today’s manager must consider how they will assist their people to apply newly acquired knowledge and skills to be successful. By applying structured consultative coaching skills, it leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance. This constructive and progressive approach, if embedded into the culture of the company departments, will improve results, increase customer satisfaction levels and enhance staff motivation.
This interactive and action-packed coaching skills program helps turn managers or supervisors into effective coaches.
Today’s manager must consider how they will assist their people to apply newly acquired knowledge and skills to be successful. By applying structured consultative coaching skills, it leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance. This constructive and progressive approach, if embedded into the culture of the company departments, will improve results, increase customer satisfaction levels and enhance staff motivation.
This interactive and action-packed coaching skills program helps turn managers or supervisors into effective coaches.
Objective
After completing this course, which hones participants’ awareness and communication skills, they should be able to:
- Define Coaching and Counselling.
- Recognize the developmental aspects Coaching and Counselling Provides.
- Identify the different factors affecting staff performance.
- Describe the Coaching and Counselling cycle and process.
- Comprehend the basic "psychology" tools in conducting a coaching/counselling session.
- Apply the key essentials of a coaching session
Outline
1. Introduction
2. Coaching and Counselling
3. Developmental aspects of coaching and counselling
4. Coaching Cycle
5. Counselling Cycle
6. Key "Psychology" skills
7. Applying the Skills
- Success factors in Performance.
- Mental and Emotional issues.
- Results Management through Emotions and Behaviours
2. Coaching and Counselling
- Definitions
- The Roles and Responsibilities involved.
- Code of Conduct
3. Developmental aspects of coaching and counselling
- Tri-Party benefits
- 4 key roles of a leader
- 3 main factors affecting staff performance
4. Coaching Cycle
- Coaching Models
- Coaching Process
- Coaching Plan
5. Counselling Cycle
- Counselling Process
- Counselling Essentials
6. Key "Psychology" skills
- Building Rapport
- Checking the reality
- 3 Key elements in Communicating
- 70/30 Principle
- Listening/Questioning/Responding
- Summarizing and paraphrasing
- Receiving and Providing Feedback
- Motivating the Performance
7. Applying the Skills
- Case studies
- Discussions
- Role Plays
Who should attend
- For experienced or newly appointed managers and team leaders who want to create a supportive learning environment helping staff to improve their skills and knowledge and get the best out of their people
- Line managers who want a structured and effective method of performing their monthly one to ones
- Line managers who want to develop their staff in their current role and also longer term
Methodology
- Make the programme interesting by exposing participants to innovative and effective ways of learning the necessary skill sets in carrying out their tasks.
- Make the programme practical by focusing more on active discussions rather than passive reading assignments
- Make the programme relevant to what the participants where actual life experiences will be shared as what they are currently facing in work areas.
- Clearly and directly tell the participants what is expected of them for each activity, and the reason for each activity.
Testimonials
- Very good role play for the trainees to practice on the spot reaction and learn from the session
- Good coaching and sharing of many scenarios that are useful and apply at work
Screen SPE Singapore Pte Ltd
- Understand more on the differences of the coaching and counselling, Learnt a good leads to assist with these roles.
- Interactive, fun and personalized to the participants
- Trainer Knowledgeable and willing to share on material other than the course
Heathway Medical Group
- Good coaching and sharing of many scenarios that are useful and apply at work
Screen SPE Singapore Pte Ltd
- Understand more on the differences of the coaching and counselling, Learnt a good leads to assist with these roles.
- Interactive, fun and personalized to the participants
- Trainer Knowledgeable and willing to share on material other than the course
Heathway Medical Group
Profile of David Ong
David has more than 30 years of Managing, Developing and Training Human Capital both local and regional countries.
His vast training experiences and travels make him a close Business Consultant with numerous corporations, partnering with them in their Organization Development in areas related to Values and Culture, Training Needs Analysis, Training Evaluation and Leadership Competency Model.
His niche areas are delivering Leadership Competency Related Programs; ie, Project Management, Change Management, Decision Making, Problem Solving, Creativity, Innovation, Negotiations, Diversity Management, Corporate Culture, Mindfulness, Team Enhancement, Communication, People Skills, Coaching and Human Behavioral Science(Psychology/Sociology).
His professional training development includes PDTD from STADA/Singapore, Training Design from Wagga Wagga/Australia and Training Methodologies from Canada.
He is also the Master Trainer with a few recognized institutions in conducting Train The Trainer programs in Training Delivery, Training Methodology, Training Design, OJT Structuring, Test Constructions and Presentation Skills.
His passion in Human Behavioral Science has seen him further study in the fields of Education-Adult Learning and Psychology-Behaviors.
He is also certified in numerous profiling tools namely;
- Whole Brain Thinking HBDI level 1, 2 and 3.
- TetraMap in Leadership profiling.
- The US FBI "Art of Profiling" and others.
- Global US Sandler Sales Master Trainer.
- Handwriting Analysis
- DISC
- MBTI
- NLP Practitioner
- Practitioner of Mindfulness
He also received the Singapore President Efficiency Medal.
