Classroom/ Online: Yes/ Yes
Scheduling Date(s):
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Managing Conflicts
Managing Conflicts is a skill that gives people the knowledge and techniques to address and handle conflicts, with practical strategies, tips and advice. This half-day program helps your people to recognize that conflict is inevitable, and that it can be healthy when appropriately managed by proper communication. These time-saving techniques enable the participants to develop skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict.
Objective
At the end of the course, participants are targeted to learn:
- How do Conflicts arise at the workplace
- Rapport Building Strategies
- Conflict Resolution Styles
- Building Reconciliation and Collaboration Methods
Outline
- Guiding Principles of Conflict Management
- Process of Managing Disagreement
- Values, Beliefs & Attitude
- Getting the message across
- Insights to Quantum Linguistics
- That's not what I meant at all
- Conflict escalation and how to avoid it
- Insights to human behavior-Typical Projections
- Soothing or stoking - Techniques for building rapport
- Keeping on track
- Final Thoughts & Reflectio
Who should attend
Human resource managers, directors, supervisors, public relations officers and sales and marketing people.
Methodology
- Accelerated Training Approach- Learning Design Re-patterning
- Action Based Learning
- Role-Play and Activities
Profile of Praga R.
Praga is a highly interactive and engaging international trainer, whose work is mainly based on research and applied knowledge from extensive experiences in bench-marking organizations best practices. As a dynamic training & development leader with more than 2 decades of experience, his training uniqueness comes from his Accelerated Training Approach which is built on Learning Design Re-patterning Model™ known by many to be empowering, refreshing and filled with success formulas.
Praga is the co-founder of Accelerated Training Approach™ built on Learning Design Re-Patterning Model and a Fellow Member with the Institute of Therapies Management (London). As a Certified Behavior Management Specialist and a fellow member he is the only Singaporean to be certified as a Master Trainer with the Institute Therapist Management of London researching on Human Behaviour. He is also a Certified Agile-Scrum Master, Product Owner, Leader (SCRUM Alliance). Praga is a Certified NLP Master Practitioner, Certified Life Coach (ABNLP) and Certified EQ Practitioner(CTAA).
At a glance:
Certified SCRUM Master®
Certified SCRUM Product Owner®
Certified Agile Leadership - Essentials®
Certified Agile Leadership - Teams®
Certified Master Trainer in Psychotherapy™
Certified EQ Practitioner™
Certified NLP Master Practitioner ™
Certified Master Life Coach ™
Certified Behavior Management Specialist™
Certified Trainer in Applied Counselling ™
Certified Stress Management Trainer™
Certified Psychometric Trainer™
Certified ACTA Trainer & Assessor
In the early years, after serving the Republic of Singapore Navy for 7 years, Praga worked as an IT program consultant by delivering program seminars to industrial leaders where he was also recognized and awarded the best sales performer for continuously achieving and exceeding organizational targets. He also became competent in the field of Information Technology by successfully completing and becoming a Microsoft Certified System Engineer(MSCE), Microsoft Certified System Administrator(MSCA) and Cisco Certified Network Associate (CCNA).
His dynamic and refreshing approach is supported by his vast experiences in the corporate paradigm where he had successfully held the helms for senior positions such as Business Development Manager (APAC), Senior Training Consultant, Assistant Director in various organizations. Praga has also been interviewed by national T.V (MediaCorp) for good instructional practice & his articles are often found in Asia Pacific Publications.
Praga's forte lies in Organizational Psychology and Human Behaviour coupled with his diverse knowledge & experience in Information Technology, Business and Psychology. As a dynamic speaker, trainer and consultant Praga was also a Master
Trainer engaged by the Centre for Behavioural Science and an Adjunct Lecturer with Aventis School of Management delivering and modulating post-graduate programs such as Blueprint for T&D. Holding a Masters in Organizational Psychology, Degree in Business Administration and several Diplomas in Psychology and Psychotherapy. Praga continuously researches on content development while delivering numerous topics in skills of NLP, Agile, Human Behavior, Communication, Sales, Mindset, Thinking, Service, and Motivation.
His expertise and experiences have gained much recognition. His engagements are uniquely lively, humorous and filled with practical solutions beyond text book theories. Apart training in Singapore for Corporate and Government bodies, Praga travels globally delivering his knowledge to clients.
