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Writing SOP (Standard Operating Procedure) - Depth with Clarity

Tedious, technical, troublesome. The three frustrating words that have (unfairly) come to define the writing of manuals and SOPs. Variously known as manual or document writing, SOP writing has grown in stature as concerns with health hazards, safety measures and work
efficiency have poured more and more demanding requirements - and questions - in return for the smooth and sound running of projects and procedures.

DR SUNNY GOH has been on the dictating as well as receiving end of SOPs so much so that he has made it a craft to ask as much as he could as a creator and user of clear instructions. This carefully crafted two-day workshop is aimed at helping SOP writers think precisely, act professionally and write proficiently. Let him hand-hold you through each stage, phase and episode in producing an SOP that can endure time and space.

Even for those who are not likely to craft SOPs in their work, the writing principles of good manual or document writing will also be taught during the course. You'd never know when you would need to draw on these precision writing skills - so better to be specific than to be sorry!

Objective

At the end of the two-day workshop, participants will be able to:

a. differentiate the different types of SOP writing;

b. write sound, sensible and strong SOPs; and

c. apply SOP writing skills in the workplace.

Outline

Who should attend

Staff Officers and writers who either have to write SOPs or provide research / information for specialised SOP writers. The course will help them to avoid the pitfalls in a carefully detailed document and deal with hazards and conflicts in the process.

Testimonials

"Sunny is a clever specifications writer - knows when to give, when to keep - good for those of us dealing with data overload." PUB (Mar 2016)

"I half expect the course to be boring, and the other half to be difficult. Sunny made both ends meaningful." PA (June 2017)

"Sunny made technical writing look easy, and specs writing appear appealing. Not an easy task when we have too much info and too little space." Chapman International (Oct 2018)

- Areas in which the newly acquired knowledge can be applied at work are easy identified
- Engaging Trainer who is able to hold the attention of the course participants
Thye Hua Kwan Moral Charities

- A well organized Course
- Course are linked closely to my work
- A knowledgeable trainer who come well prepared
Monetary Authority of Singapore

Profile of Dr. Sunny Goh

Dr Sunny Goh is a Trainer of Trainers (TOT) and has taught many writing coaches to teach writing programmes he has designed for government servants and private sector officers. He was head of the International directorate in Mindef's Defence Policy Office, where he has written Cab Memos, budget papers and presented Singapore’s position at international fora. He was a member of the SAF Scholars Selection Board and chairman of a university’s Resource Panel.

He was also a Desk Editor at The Straits Times, where he taught reporting and interviewing skills at its School of Journalism. In all, his participants had included CEOs, professors, staff writers, technical specialists, undergraduates and students. It doesn’t matter how high a participant’s work status may be - all that mattered is a penchant for learning.

As a volunteer, he was a Mediator with the Ministry of Law, a Council Member of the Singapore Red Cross Society and writes regularly for the local and regional media. And, oh yes, he was co-founder of an attractive English Premier League supporters club in Singapore that neither don red nor blue.