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Listening Skills for Executives, Professionals and Managers

Effective listening is an especially critical communication skill for executives, professional and managers to carry out their responsibilities well. Studies have shown that the development of better listening skills leads to improved work performance, enhanced leadership capability and also better relationships in the workplace.

The average person spends about three times as much time listening as reading, yet the importance of learning the skill is underrated and often ignored.

Skill in listening, just like any other skill, can be learned.

Objective

In this 1-day course, participants will learn the knowledge, and new skills to apply effective listening in their everyday work and life. They will acquire and practice effective techniques as part of their continuous self-development in listening and communication. With effective listening skills they will achieve outstanding performance and relationship at the workplace.

At the end of the course participants will be able to:

• Understand and apply the concept of effective listening.
• Capitalize on the importance of properly defining listening and its behaviours.
• Identify their listening styles and areas in which their learning can have the most impact.
• Identify and overcome common distractions (barriers) when listening.
• Understand various types of bad listening behaviours and how to overcome them.
• Apply general principles and techniques for effective listening.
• Understand the roles that nonverbal communication plays in listening
• Appropriately utilize different categories of nonverbal communication.
• Use paraphrasing for effective listening.
• Apply techniques of empathic listening.
• Apply principles and techniques of giving and receiving feedback effectively

Outline

Concept of Effective Listening and Facts About Listening Skills

• Understand what listening is
• The importance of properly defining listening
• The Listening Process

Identifying and Understanding Listening Styles

• Different orientations of listening
• The impact of your personality on listening styles
• Perceptual style vs listening styles

Overcoming Barriers to Effective Listening

• Identifying barriers
• Dealing with barriers

Effective Listening Behaviours

• Identifying ineffective listening behaviours
• Steps to prevent ineffective behaviours

Nonverbal Communication

• Roles of nonverbals in listening
• Categories of nonverbals
• Effectively utilizing nonverbals in listening

Paraphrasing for Effective Listening

• Steps to effective paraphrasing

Four Primary Types of Listening

• Tips for effectively applying each type

Giving and Receiving Feedback

• Important steps to giving and receiving feedback

Who should attend

This workshop is highly recommended for executives, professionals and managers

Methodology

The course is designed to include varieties of instructional methods such as

• Mini-lectures – Dynamic & highly engaging presentation
• Self-assessment
• Demonstrations and practices of techniques and methods
• Case discussions and role plays
• Fun and objective-oriented games
• Group and partner experience sharing and brainstorming

Testimonials

Profile of Johnny Lee

Johnny is a passionate and dynamic speaker, trainer, and coach with more than 20 years of experience in developing and conducting impactful and transformational training and presentations to a wide range of audiences. Prior to that he accumulated 30 years of solid experience as a corporate leader with a couple of large MNCs.

He regularly conducts soft-skill training relating to Communication, Interpersonal Relationships, Emotional Intelligence, Thinking skills, Hypnosis, Personal Resilience, Leadership, Supervisory and Managerial Skills, Performance Coaching, Negotiation, Mental wellness and Stress Management at various SMEs, MNCs, SAF, Statutory Boards, Training Institutions, and Schools. Participants regularly benefit from his knowledge and experience.

Drawing upon his extensive knowledge, skills and experience in leading edge tools, techniques, and strategies from Emotional Intelligence (EQ), Behavioural Analysis, Neuro Linguistic Programming (NLP), Neuro Semantics, and Hypnosis, he has spoken, trained, coached and worked with thousands of people, helping participants to improve their personal and business performance and well-being.

He is a Certified Emotional Intelligence (EQ) Trainer, a Certified Behavioural & Career Consultant, a Certified Advanced Behavioural Analyst, an Internationally Certified Master Practitioner of NLP (Neuro Linguistic Programming), a Certified Practitioner of Neuro Semantics, a Certified Hypnotherapist, and a Certified Hypnotist Instructor of the National Guild of Hypnotists.

He is a graduate of University of London with an Honours Degree of Science (Economics - Management Studies), he holds the Advanced Certificate in Training and Assessment (ACTA), the Master Hypnotist Diploma, and the 5 PATH Hypnotherapist Diploma.

With the wealth of experiences accumulated over the year on issues and opportunities helping people resolve emotional challenges, eliminate limiting thoughts/beliefs, and correct disabling behaviours, he is well-equipped and qualified to share real experiences, tested tools and proven strategies to help participants step up to the next level of their career and their life.

He is a great person to listen to!