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Transform from backpack to boardroom - Business Etiquette at Work

Welcome to the workshop where you master professionalism (code of behavior at workplace) to make yourself marketable, memorable and succeed in business. Success in ANY industry relies on relationships - the lifeblood of business - whether with co-workers, clients, suppliers, or investors. When you’re aware of workplace behavioral expectations, professionally considerate in dealing with others, you create engaging, productive, and long-term business relationships. As such, it is important to learn how to professionally conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to the fundamentals of business etiquette every professional should master, as well as provide guidelines for the practice of business etiquette across different situations in a professional life and on the international stage.

Objective

Outline

Understand the fundamentals of Professionalism

By the end of this workshop, participants will be able to convey the right image branding and behavior in a business environment, for example:

• Master professional etiquette, the do’s and don’ts and provide an example of how etiquette can be of value to a company or organization or cost an organization if no etiquette.
• Understand the guidelines on how to make effective introductions
• Identify the 3 C’s of a good first and lasting impression to strengthen your persona.
• Identify at least one way to minimize nervousness while in business social situations.
• Understand how and when to use business card effectively.
• Identify and practice at least one way to remember names or wow a person
• Identify the 3 steps in giving a “handshake”.
• Enumerate and master the four levels of conversation , and provide an example for each.
• Understand basic table manners for business social get-together.
• Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
• Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
• Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
• State the difference between a formal and an informal letter.
• Understand the meaning of colors, accessories in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
• Learn how to plan your interview
• Understand basic guidelines in international business etiquette (Do’s and Don’ts).

Who should attend

This course is suitable for all professionals on all levels of staff, for business owners/company branding, but most importantly for those who want to be perceived as world class professionals to improve their profession, power and presence skills in business, whether in writing, in personal interaction or virtually.

Methodology

Testimonials

I would like to know more about your other workshops. You shook me up and I got a lot of different insights about Business Etiquette after the workshop. Your workshop is a much-needed primer for all professionals in today`s business environment
Ye Kuan

We all need direction and inspiration and you gave me that in your powerful and engaging workshop. Your workshops are a must for all those looking to get ahead in life, priceless!
Jessy O. Brand and Marketing Manager

You give and share so much of your knowledge as I have never experienced before.
Jermaine, Trainer/Coach

Juliana, you are a natural speaker - confident and comfortable, passionate and powerful, yet approachable. I would recommend your presentations to every business professional. Overall, I believe you and your company are an incredible asset to the community.
Andrew SMU, Lecturer

Profile of Juliana Mamoni

Juliana Mamoni - “Entrepreneur”, Founder and Director of a famous Lifestyle & Etiquette Institute of Singapore - is a globally recognised Lifestyle Expert, known by many as “The Life Guru” (Expat Living Singapore). She has a BA in Economics with a further degree in Hotel Management (in Berlin), a diploma in Men’s Fashion Design (in Milan) where she was coached by an assistant to the acclaimed late designer Gianni Versace and holds a certificate in Basic Rules of Protocol & Soft Diplomacy (in Brussels) and in Introduction Psychology (Yale) in High-stakes Leadership (University of Michigan) and in NLP Practioner & Life Coaching (accredited).

Juliana, a genuine multi-lingual (German/English/French/Ga) citizen of the world, spent much of her life travelling the globe. She has lived in Africa, Europe, America, and now Southeast Asia. For over 25 years, she worked in the International Exhibition and Conference Industry, Hotel Industry and the world of Design. She has been in charge of high-powered delegations from the private and public sectors deriving from all corners of the world. With her solid reputation in global circles for living and breathing the principles of international etiquette & protocol, both professionally and in private, Juliana has the foundation and is therefore in an ideal position to advise on international decorum and certify people.

She holds workshops and instructional meetings for the Governmental, Educational, Corporate and Private Sector, addressing Business, Social, Youth Etiquette and Protocol (Mastering Soft Skills and Emotional Intelligence where she scored 96 out of 100 as highly emotionally literate).

She hosts interview series with global Opinion Leaders and TV personalities such as Anthony Scaramucci (former White House Communication Director), Hannah Ferrier (Netflix BelowDeck), Royal Family of Hohenzollern (oldest former emperor of Germany).
Juliana’s life experiences, professional exposure, and ongoing studies led to the birth of her company - a famous Lifestyle & Etiquette Institute. Her aim is simple: to help people make healthier, more socially appropriate choices, resulting in happier, more rewarding lives “Look-Act-Feel Good”.

Juliana is frequently quoted in the media. Articles about her work, especially in Soft Skills and Leadership have appeared both in print and online. She’s a member of the International School of Protocol and Diplomacy Brussels, of Protocol & Diplomacy International-Protocol Officers Ass. (PDI-POA) Washington D.C and member of Institute of Leadership and Management (ILM). She acts since 2016 as a Mentor for the students of NUS (National University of Singapore) and is Author of “Help Your Child Shine” – Etiquette and Character Education For Kids Ages Five to Seventeen – available on amazon, and also author of two booklets for Soft Skills at Workplace “Contemporary Business Etiquette”, “10 Power Soft Skills for Success at Work”.

Featured in:

• Online Press in “Exapt Living Magazine” – Style & Beauty (March 2015)
• Print Press in “LIV Magazine” – Fashion (April 2015)
• Online Press in “EX-Men” (October 2015) & Online Press “Expat Living Magazine” 2016
• Print Press in “Impulse” – Magazine for German-speaking Community in SIN 2016
• Print Press “Kids Guide” 2017,
• ASIA TODAY (contributes articles on soft skills and leadership topics)
• Connected Women
• Institute of Leadership and Management (Women in Leadership Challenging Stories)
• Interviewed:
• Radio Kiss FM Berlin
• Radio Kiss 92 Morning Show Singapore 2016 (Maddy Jason and Arno)
• Audi Fashion Festival Singapore 2013
• Singapore Fashion Week 2015 with Diane von Furstenberg (DvF)
• EcoEurope Talk – From Farm to Plate (Healthy Living)
• YouTex Indonesia

Speaker at:

• MOH/AIC Singapore 2015
• GDevelopers Conference San Francisco 2015
• University of San Francisco 2016
• NUS – 2016
• MOM/WDA Singapore – 2016
• Virgin Radio Dubai – Girl Gamer interview Dubai
• Abu Dhabi - Esports Educational Conference (Soft Skills)

Serves as a Member of:

• NUSS – The Graduate Club –Singapore
• Mentor for NUS Students in Soft Skills 2016-2020
• Etiquette Moms U.S.
• International School of Protocol and Diplomacy – Brussels,
• Protocol and Diplomacy International Officers
• Institute of Leadership and Management