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Essential Skills For Leaders and Managers
Comprehensive Workshop For Becoming an All-Rounded Leader-Manager
Specially Designed For Professionals, Executives, Managers and Leaders
In this workshop, you will learn how to become an effective leader and manager in your organization. Learning managerial and leadership skills is so transferable you can use in any industry and at any stage of your career.
This hands-on workshop will introduce you to a plethora of skillsets: negotiation skills, communication skills, persuasion, how to motivate and inspire, how to resolve conflicts, how to understand and apply the various leadership styles, the difference between leadership and management, how to read people and understand their behaviour and personalities, and many more!
In short, you will get to experience a 360-degree perspective on what it takes to be an impactful leader and manager. This course is structured using spiral learning and social learning methodologies, and embedded with case studies, facilitation, games, role play, and experiential learning systems.
You will get to learn from an experienced coach who was a national public speaking champion, and who have coached top corporate leaders and executives in over 40 countries. Therefore, this workshop is designed to give your great exposure for enhanced performance.
Specially Designed For Professionals, Executives, Managers and Leaders
In this workshop, you will learn how to become an effective leader and manager in your organization. Learning managerial and leadership skills is so transferable you can use in any industry and at any stage of your career.
This hands-on workshop will introduce you to a plethora of skillsets: negotiation skills, communication skills, persuasion, how to motivate and inspire, how to resolve conflicts, how to understand and apply the various leadership styles, the difference between leadership and management, how to read people and understand their behaviour and personalities, and many more!
In short, you will get to experience a 360-degree perspective on what it takes to be an impactful leader and manager. This course is structured using spiral learning and social learning methodologies, and embedded with case studies, facilitation, games, role play, and experiential learning systems.
You will get to learn from an experienced coach who was a national public speaking champion, and who have coached top corporate leaders and executives in over 40 countries. Therefore, this workshop is designed to give your great exposure for enhanced performance.
Objective
This workshop is split into seven major objectives:
1. Understand the principles of management and leadership
2. Learn about your personality and behavioural style
3. Learn how to read the personalities and behaviours of others
4. Transform your communication style as a leader and manager
5. Become a powerful negotiator and conflict resolver
6. Learn to influence, motivate and delegate with elegance
7. Master team performance strategies to lead and manage teams
8. Body language techniques for powerful leaders
Bonus Segment: Handling Impromptu Speech and Q&A (Optional)
1. Understand the principles of management and leadership
2. Learn about your personality and behavioural style
3. Learn how to read the personalities and behaviours of others
4. Transform your communication style as a leader and manager
5. Become a powerful negotiator and conflict resolver
6. Learn to influence, motivate and delegate with elegance
7. Master team performance strategies to lead and manage teams
8. Body language techniques for powerful leaders
Bonus Segment: Handling Impromptu Speech and Q&A (Optional)
Outline
Segment 1: Understand The Principles of Management and Leadership
Management and Leadership Essentials
The first and most important step to understand the difference between management and leadership. This will help you craft your goals as a leader or manager so that you can lead or manage with a clear purpose and compelling objectives.
Participants will learn:
1. Clarify the differences between management and leadership
2. The different types of leadership styles
3. Uncover your own leadership style
4. Understand the strengths and weaknesses of each leadership style
5. Scenario analysis for using each type of management and leadership style
6. Powerful leadership paradigms
7. How to understand your personal areas of development
Segment 2: Understanding Personalities and Behaviours
Learn To Understand Yourself and Your Team
This segment delves into the specific dimensions of personality and leadership. You will get to understand yourself and read people better, so that you can forge deeper connections with others.
Participants will learn:
1. About a personality test to undercover your personality
2. The four-dimensions of personality
3. How to communicate to individuals based on their personalities
4. The strengths and weaknesses of each personality type
5. The differences between personality and behaviour
6. Behavioural test to uncover your behaviour at work
7. How to interact and communicate with others based on their behaviour
8. The strengths and weaknesses of each behavioural type
9. How to understand your team member’s personal areas of development
Segment 3: Transform Your Communication Style as a Leader and Manager
Communication is essential for leading and managing. The better a communicator you are, the better a leader or manager you will become. In this segment, you will learn essential communication skills to build rapport, connect, network, delegate, negotiate, persuade, and motivate.
Participants will learn:
1. How to build rapport with your team
2. How to network with external stakeholders
3. Team motivation strategies to keep people motivated
4. How to give constructive feedback that people will accept
5. The art of handling difficult conversations
6. Impactful techniques to negotiate and seek win-win situations
7. Powerful strategies to resolve conflicts, to turn conflicts into collaborations
Segment 4: Powerful Body Language Techniques For Leaders and Managers
The Power of Body Language
Body language is an essential tool for being a leader and manager. Body language helps build trust, rapport and credibility. Body language also helps to increase your power.
Participants will learn:
1. The common mistakes of body language
2. Body language techniques to build rapport and trust
3. Body language techniques for power and authority
4. The appropriate standing/sitting posture to convey confidence
5. Hand gestures and their meaning
6. The secret psychology of handshakes
Segment 5: Team Performance Strategies For Leaders and Managers
In this segment, you will learn how to grow your team and build a successful team climate.
Participants will learn:
1. How to delegate tasks effectively
2. Basic skills of coaching and mentoring in the workplace
3. Proven team management strategies
4. Powerful task management strategies
5. Peak performance and productivity techniques
Bonus Segment: Handling Impromptu Speech and Q&A (Optional)
Impromptu Speaking and Q&A Techniques
Managers and leaders can be given difficult and sudden questions to answer from time to time. The ability to handle difficult questions and sudden questions by thinking on one’s feet in the moment of pressure, yet deliver powerful and credible responses are essential in building up the credibility of the manager and leader.
Participants will learn:
1. Techniques in impromptu speaking
2. The three major categories of questions people usually ask
3. Phrases to use to ‘buy time’ to think
4. The top 6 speech structures for handling Q&A
5. How to answer difficult questions and audiences
Management and Leadership Essentials
The first and most important step to understand the difference between management and leadership. This will help you craft your goals as a leader or manager so that you can lead or manage with a clear purpose and compelling objectives.
Participants will learn:
1. Clarify the differences between management and leadership
2. The different types of leadership styles
3. Uncover your own leadership style
4. Understand the strengths and weaknesses of each leadership style
5. Scenario analysis for using each type of management and leadership style
6. Powerful leadership paradigms
7. How to understand your personal areas of development
Segment 2: Understanding Personalities and Behaviours
Learn To Understand Yourself and Your Team
This segment delves into the specific dimensions of personality and leadership. You will get to understand yourself and read people better, so that you can forge deeper connections with others.
Participants will learn:
1. About a personality test to undercover your personality
2. The four-dimensions of personality
3. How to communicate to individuals based on their personalities
4. The strengths and weaknesses of each personality type
5. The differences between personality and behaviour
6. Behavioural test to uncover your behaviour at work
7. How to interact and communicate with others based on their behaviour
8. The strengths and weaknesses of each behavioural type
9. How to understand your team member’s personal areas of development
Segment 3: Transform Your Communication Style as a Leader and Manager
Communication is essential for leading and managing. The better a communicator you are, the better a leader or manager you will become. In this segment, you will learn essential communication skills to build rapport, connect, network, delegate, negotiate, persuade, and motivate.
Participants will learn:
1. How to build rapport with your team
2. How to network with external stakeholders
3. Team motivation strategies to keep people motivated
4. How to give constructive feedback that people will accept
5. The art of handling difficult conversations
6. Impactful techniques to negotiate and seek win-win situations
7. Powerful strategies to resolve conflicts, to turn conflicts into collaborations
Segment 4: Powerful Body Language Techniques For Leaders and Managers
The Power of Body Language
Body language is an essential tool for being a leader and manager. Body language helps build trust, rapport and credibility. Body language also helps to increase your power.
Participants will learn:
1. The common mistakes of body language
2. Body language techniques to build rapport and trust
3. Body language techniques for power and authority
4. The appropriate standing/sitting posture to convey confidence
5. Hand gestures and their meaning
6. The secret psychology of handshakes
Segment 5: Team Performance Strategies For Leaders and Managers
In this segment, you will learn how to grow your team and build a successful team climate.
Participants will learn:
1. How to delegate tasks effectively
2. Basic skills of coaching and mentoring in the workplace
3. Proven team management strategies
4. Powerful task management strategies
5. Peak performance and productivity techniques
Bonus Segment: Handling Impromptu Speech and Q&A (Optional)
Impromptu Speaking and Q&A Techniques
Managers and leaders can be given difficult and sudden questions to answer from time to time. The ability to handle difficult questions and sudden questions by thinking on one’s feet in the moment of pressure, yet deliver powerful and credible responses are essential in building up the credibility of the manager and leader.
Participants will learn:
1. Techniques in impromptu speaking
2. The three major categories of questions people usually ask
3. Phrases to use to ‘buy time’ to think
4. The top 6 speech structures for handling Q&A
5. How to answer difficult questions and audiences
Who should attend
Corporate leaders, managers, professionals, executives, supervisors, and anyone with a leadership and management function, and people who want to
1. Learn a lifelong skill
2. Become an effective leader and manager
3. Demonstrate leadership skills
4. Enhance performance in the workplace
5. Form positive impressions in the workplace
1. Learn a lifelong skill
2. Become an effective leader and manager
3. Demonstrate leadership skills
4. Enhance performance in the workplace
5. Form positive impressions in the workplace
Methodology
The workshop will also be conducted in an interactive manner, infused with practical exercises, and embedded in spiral learning curriculum design methodology and in-class social learning systems. This allows for maximum engagement with students throughout the lesson.
Modes of instruction include:
1. Case Studies
2. Discussions
3. Facilitations
4. Role-Plays
5. Fun Quizzes
6. Pair Work
7. Group Work
8. Stimulative Games
Modes of instruction include:
1. Case Studies
2. Discussions
3. Facilitations
4. Role-Plays
5. Fun Quizzes
6. Pair Work
7. Group Work
8. Stimulative Games
Testimonials
We are more than impressed with Kwan Hong. He is imparting so many great practical tips to do better in the business world. He articulates extremely well and instantly grabs the audience’s attention. They get quickly engaged and show such eagerness to learn from him. I will add my title in this note to formalise our reference to this very great orator.
Penny Radcliffe
Senior Learning and Development Manager, Phillip Securities Pte Ltd
I had the privilege of engaging Kwan Hong as a speaker for several roadshows conducted across Singapore in order to promote Career & Education and outreach. Kwan Hong is passionate, humble, friendly, and a very engaging public speaker, even with such challenging crowds as boisterous participants. I would definitely recommend him as a speaker or event MC, to say nothing of his many other talents.
Ryan O'Connor
Conference Producer at Informa Exhibitions
Kwan Hong carried out his trainings responsibly and professionally, by preparing himself well on the subject matter beforehand. During the workshops, he was able to engage the participants, encourage participation, and deliver the materials comprehensively. Many participants enjoyed themselves, and gave positive feedback on the workshops.
Jacob Tan
Director, Ko’Ach Enrichment Pte Ltd
The participants were all engaged by Kwan Hong's style of teaching, and he was able to tailor his presentation to suit the group dynamics & language abilities of the participants. Overall, a very experienced trainer effective in his delivery! I hope to work with you again!
Ms Low Yi Juan
Program Manager, Architects of Life
Dr Tan is an award winning speaker both in the national and international speaking arena. His commitment and dedication to the learning outcomes of his students have been absolutely impressive. His content delivery skills are astounding, his style engaging, and his facilitation skills dynamic. He is able to hold and captivate the attention of his audience for long hours at a stretch. He has captivated audiences in Singapore, China, Nepal, Vietnam Thailand, Maldives, and the USA. His workshops are filled with exciting elements and activities that provide deep-rooted engagements and lots of learning outcomes. Such is a noteworthy skill worthy of praise.
Muhammad Anwar Ali
International Speaker and Executive Coach
Many thanks for your charisma and inspiring sharing last Wednesday at AIA on the above subject. It is inspiring to learn from you, which I believed that is so much more we can learn from you. My take away are the elements required to craft great stories. I will work on it for my sales. Truly appreciate your generosity to share your power point slides with us for our reference and learning. Wishing all the best in your noble career of inspiring others.
David Low
Financial Services Consultant
AIA Singapore Private Limited
Penny Radcliffe
Senior Learning and Development Manager, Phillip Securities Pte Ltd
I had the privilege of engaging Kwan Hong as a speaker for several roadshows conducted across Singapore in order to promote Career & Education and outreach. Kwan Hong is passionate, humble, friendly, and a very engaging public speaker, even with such challenging crowds as boisterous participants. I would definitely recommend him as a speaker or event MC, to say nothing of his many other talents.
Ryan O'Connor
Conference Producer at Informa Exhibitions
Kwan Hong carried out his trainings responsibly and professionally, by preparing himself well on the subject matter beforehand. During the workshops, he was able to engage the participants, encourage participation, and deliver the materials comprehensively. Many participants enjoyed themselves, and gave positive feedback on the workshops.
Jacob Tan
Director, Ko’Ach Enrichment Pte Ltd
The participants were all engaged by Kwan Hong's style of teaching, and he was able to tailor his presentation to suit the group dynamics & language abilities of the participants. Overall, a very experienced trainer effective in his delivery! I hope to work with you again!
Ms Low Yi Juan
Program Manager, Architects of Life
Dr Tan is an award winning speaker both in the national and international speaking arena. His commitment and dedication to the learning outcomes of his students have been absolutely impressive. His content delivery skills are astounding, his style engaging, and his facilitation skills dynamic. He is able to hold and captivate the attention of his audience for long hours at a stretch. He has captivated audiences in Singapore, China, Nepal, Vietnam Thailand, Maldives, and the USA. His workshops are filled with exciting elements and activities that provide deep-rooted engagements and lots of learning outcomes. Such is a noteworthy skill worthy of praise.
Muhammad Anwar Ali
International Speaker and Executive Coach
Many thanks for your charisma and inspiring sharing last Wednesday at AIA on the above subject. It is inspiring to learn from you, which I believed that is so much more we can learn from you. My take away are the elements required to craft great stories. I will work on it for my sales. Truly appreciate your generosity to share your power point slides with us for our reference and learning. Wishing all the best in your noble career of inspiring others.
David Low
Financial Services Consultant
AIA Singapore Private Limited
Profile of Dr. Tan Kwan Hong
- International Speaker to 420,000+ People from 800+ Organizations in 40+ Countries
- Singapore Champion Public Speaker For 2017, 2-Time Singapore First Runner-Up
- PhD, MSc (Finance), MSc (HR), M.Ed., MMTM, MIT, MPM, PGDBA, GDTD, SDBA, BSc. (Economics), Distinguished Toastmaster (DTM)
- ACTA Certified, MOE accredited, Google Certified Educator, Microsoft Education Expert Award Winner
Kwan Hong is passionate in helping professionals attain mastery in public speaking, personal peak performance and career growth. His highly rated workshops include: public speaking, business negotiation, interview skills, resume and cover letter writing, essential business etiquette, and finding your career passion.
With 12 years of training experience, Kwan Hong has personally conducted workshops or given speeches to over 200,000 people, 550 organizations and schools, in 15 countries. His clients include A*Star, AIA Singapore, AON Singapore, Alexandra Health, Citibank, DSTA, Ministry of Education (Singapore), Ministry of Foreign Affairs (Vietnam), Land Transport Authority (LTA), Halogen Foundation, People’s Association, Wimberly Allison Tong & Goo (WATG), and the Young Men’s Christian Association.
Kwan Hong has been hired by organisations to coach their C-Suite Executives, Vice-Presidents, and Directors. He has also conducted group and individual coaching sessions for sales executives, negotiators, spokespersons, media relations executives and young professionals. Kwan Hong has also trained participants for international debate and public speaking competitions.
In 2017, Kwan Hong came out tops over 5000 contestants to become the Singapore Public Speaking Champion, awarded by Toastmasters International. He was ranked 2nd in Singapore for the Evaluation Speech Contest in 2016 and 2017. He was ranked top 7 in Singapore and Thailand in 2013. He was also awarded the Distinguished Toastmasters (DTM) title, the greatest honour that can be earned by a member of Toastmasters International, achieved by less than 1% out of 350,000+ members globally.
Kwan Hong has a PhD, 3 Masters degrees, and 3 Graduate Diplomas. He is also certified in high performance tools, such as Strong Interest Inventory, DISC, Enneagram, NLP, and Transformation Coaching.
