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From Tension to Teamwork: Navigating Conflict with Compassion

In today's fast-paced and demanding work environments, success is often measured by more than just results. Effective communication and emotional intelligence are critical factors in building a positive workplace culture that supports collaboration, innovation, and well-being.

This workshop focuses on the integration of compassionate communication and emotional awareness to enhance workplace success. Participants will gain practical tools to manage their emotions, communicate empathetically, and foster a more inclusive and resilient work environment. By mastering these skills, they will be better equipped to handle conflicts, increase productivity, and support a thriving organizational culture.

Objective

The objective of this workshop is to empower participants with compassionate communication tools to navigate and resolve conflicts effectively. This workshop focuses on fostering understanding, empathy, and collaboration, equipping participants with the skills to handle challenging conversations and reduce workplace tension while promoting positive, resilient relationships.

By the end of this session, participants will:

• Recognize and manage their emotions effectively in various workplace situations.
• Apply compassionate communication strategies to foster greater understanding and connection with colleagues.
• Handle workplace conflicts with empathy and resolve them constructively.
• Strengthen emotional resilience, allowing them to remain focused and calm under pressure.
• Enhance team collaboration and create a more supportive and productive work environment through emotional awareness.

Outline

• Understanding the role of emotional intelligence in the workplace and managing the impact of emotions on decision-making and productivity.
• Improved conflict resolution through understanding and application of the core principles of non-violent communications (NVC). NVC is an approach developed by Dr. Marshall B. Rosenberg to enhanced communication, understanding, and connection based on the principles of nonviolence and humanistic psychology.
• Building emotional resilience to stay calm and centred under pressure and to handle difficult conversations with empathy.
• Enhance empathy and understanding through a deeper understanding of others' feelings and needs, improving relationships between team members and creating an atmosphere of trust and cooperation.

Who should attend

This workshop is designed for:

• Professionals at all levels who want to improve workplace dynamics and enhance conflicts resolution.
• Team leaders, managers, HR professionals, and employees in roles requiring regular interpersonal interaction.
• It is particularly valuable for those working in high-stress or collaborative environments where emotional intelligence and strong communication skills can greatly enhance team cohesion, productivity, and overall job satisfaction.

Methodology

This workshop combines experiential learning with guided reflections, interactive exercises and group exercises that allow participants to explore real-world applications in a safe and supportive environment. Through these interactive activities, participants will develop insights into their emotional responses and learn effective strategies to foster empathy and manage conflict constructively.

Profile of Eve Zhang

PROFESSIONAL TRAINING AND QUALIFICATION

- Bachelor of Arts & Social Science-Sociology (NUS)
- Graduate Diploma in Psychotherapy and Counselling
- Certified Multi-Channel Eye Movement Integration Therapy Practitioner
- Suicide Intervention Counsellor
- Grief & Trauma Informed Professional

Eve, with over two decades of experience in business development and sales, has built a remarkable skill set in forging strategic partnerships and fostering lasting relationships with stakeholders across various industries. Her work with corporations like P&G, SMRT, Marina Bay Sands, and entities in the construction sector, such as local developers and government authorities, has enriched her corporate experience by exposing her to a diverse range of industries, business models, and strategic challenges.

Driven by her mission to support individuals during challenging times, Eve transitioned to start her own coaching practice, where she now serves as a grief coach. Her passion extends beyond individual support. Eve believes that personal well-being is intricately connected to organizational success.

She aims to bridge this gap by offering educational training to help employees expand their emotional awareness and develop self empowerment strategies. Eve’s workshops focus on fostering emotional awareness and how to harness difficult emotions into strength for workplace success.

Eve’s rich corporate background now informs her work as a coach, where she blends her business acumen with emotional support strategies to empower professionals in navigating both personal and organizational challenges.

TONE OF DELIVERY
Warm, compassionate, empathetic, and empowering

APPROACH

• A blend of evidence-based techniques with experiential learning
• Evidence-based self care strategies and practical tools to develop resilience, adaptability, and emotional intelligence.