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From Tension to Teamwork: Navigating Conflict with Compassion

In today's fast-paced and demanding work environments, success is often measured by more than just results. Effective communication and emotional intelligence are critical factors in building a positive workplace culture that supports collaboration, innovation, and well-being.

This workshop focuses on the integration of compassionate communication and emotional awareness to enhance workplace success. Participants will gain practical tools to manage their emotions, communicate empathetically, and foster a more inclusive and resilient work environment. By mastering these skills, they will be better equipped to handle conflicts, increase productivity, and support a thriving organizational culture.

Objective

The objective of this workshop is to empower participants with compassionate communication tools to navigate and resolve conflicts effectively. This workshop focuses on fostering understanding, empathy, and collaboration, equipping participants with the skills to handle challenging conversations and reduce workplace tension while promoting positive, resilient relationships.

By the end of this session, participants will:

• Recognize and manage their emotions effectively in various workplace situations.
• Apply compassionate communication strategies to foster greater understanding and connection with colleagues.
• Handle workplace conflicts with empathy and resolve them constructively.
• Strengthen emotional resilience, allowing them to remain focused and calm under pressure.
• Enhance team collaboration and create a more supportive and productive work environment through emotional awareness.

Outline

• Understanding the role of emotional intelligence in the workplace and managing the impact of emotions on decision-making and productivity.
• Improved conflict resolution through understanding and application of the core principles of non-violent communications (NVC). NVC is an approach developed by Dr. Marshall B. Rosenberg to enhanced communication, understanding, and connection based on the principles of nonviolence and humanistic psychology.
• Building emotional resilience to stay calm and centred under pressure and to handle difficult conversations with empathy.
• Enhance empathy and understanding through a deeper understanding of others' feelings and needs, improving relationships between team members and creating an atmosphere of trust and cooperation.

Who should attend

This workshop is designed for:

• Professionals at all levels who want to improve workplace dynamics and enhance conflicts resolution.
• Team leaders, managers, HR professionals, and employees in roles requiring regular interpersonal interaction.
• It is particularly valuable for those working in high-stress or collaborative environments where emotional intelligence and strong communication skills can greatly enhance team cohesion, productivity, and overall job satisfaction.

Methodology

This workshop combines experiential learning with guided reflections, interactive exercises and group exercises that allow participants to explore real-world applications in a safe and supportive environment. Through these interactive activities, participants will develop insights into their emotional responses and learn effective strategies to foster empathy and manage conflict constructively.

Profile of Eve Zhang

Corporate Expertise & Business Leadership

With over two decades of experience in business development and sales, Eve Zhang has honed her expertise in forging strategic partnerships and cultivating lasting relationships across diverse industries. She has collaborated with leading corporations such as P&G, SMRT, and Marina Bay Sands, as well as government authorities and local developers in the construction sector. These experiences have provided her with deep insights into various business models, industry landscapes, and strategic challenges.

Founding Lumic Coaching & Grief Support

In 2020, driven by her mission to support individuals navigating life’s challenging transitions, Eve founded Lumic Coaching, where she now serves as a grief coach. In addition to her academic training in psychotherapy and counselling, Eve holds certifications as an Associate Certified Coach with ICF and a Multi-Channel Eye Movement Integration (MEMI) Therapy Practitioner with Trauma Institute International.

Bridging Emotional Well-being & Workplace Success

Beyond one-on-one coaching, Eve is passionate about integrating emotional well-being into the workplace. She believes that personal resilience is deeply connected to organizational success and aims to bridge this gap through educational training programs. Her workshops help employees enhance emotional awareness, self-empowerment, and the ability to transform difficult emotions into strengths for both personal and professional growth.

Blending Corporate Acumen with Emotional Support

Eve’s unique blend of corporate experience and emotional support strategies enables her to empower professionals, leaders, and organizations. She equips them with the tools and mindset to navigate both personal and workplace challenges with resilience and confidence.

Approach

• Integrative & Evidence-Based – Combining research-based methodologies with experiential learning.
• Practical & Actionable – Providing tools and self-care strategies to enhance resilience, adaptability, and emotional intelligence.

Tone & Delivery

• Warm, compassionate, empathetic, and empowering.

PROFESSIONAL TRAINING AND QUALIFICATION

• Bachelor of Arts & Social Science (Sociology) – National University of Singapore
• Graduate Diploma in Psychotherapy & Counselling
• Certified Multi-Channel Eye Movement Integration (MEMI) Therapy Practitioner
• Suicide Intervention Counsellor
• ICF Associate Certified Coach
• Grief & Trauma-Informed Professional