New user? Register as member

The Human Zoo: Care and Feeding of Challenging People in the Workplace

The workplace is full of challenging bosses, colleagues, and customers. There are traps for the unwary at every turn. Sensitive subjects and prickly personalities can challenge anyone. It really is a jungle out there! And it is critical to your career to learn how to deal with these difficult people and challenging situations.

"Crocodile Hunter" Steve Irwin was able to successfully handle a wide range of creatures in the wild. What was the secret of his success? He did not expect them to change their nature. Instead, he approached each one on its own terms, seeking to understand and willing to be flexible. The same principles apply to the denizens of the Human Zoo!

When confronted with a challenging personality or situation, most people will either avoid, confront, or concede rather than engage constructively. This workshop will prepare you to respond intelligently rather than react emotionally. It will help you change your attitude and behavior, transform your relationships, and not waste time trying to change others.

In this intensive, one day workshop participants will gain the knowledge, skills, techniques, and attitude to successfully manage challenging people and relationships in the workplace and in their personal lives

Objective

Outline

Introduction

• Rules of the Zoo: Principles of conflict resolution

If I Could Talk to the Animals

• Choosing the right words: Lightning and lightning bugs
• Tone it down
• The Pointed Why?
• The Pygmalion Effect
• Communicating without words
• The essence of rapport

A Field Guide to the Birds: Dealing with Difficult Personalities and Styles

• Identifying the Birds
• Care and Feeding of the Birds
• An Exercise in Acceptance

Dealing with Challenging People

• Situational
• Strategic
• Intrinsic
• Annoying

Care and Feeding of a Challenging Boss

• The micromanager
• The invisible man
• The egomaniac
• Multipliers vs. Diminishers

The Art of the Compliment

Who should attend

This workshop is suitable for anyone, but is especially useful for managers, supervisors, sales professionals, business development executives, lawyers, accounting and financial professionals, engineers and IT professionals, entrepreneurs, front line and customer service staff, and administrative staff.

Methodology

Testimonials

"Mr Goldwich is an excellent trainer. He makes the class very interesting and his
case studies are very useful. "
Academy of Fine Arts

"Trainer is knowledgeable and able to bring across theoretical concepts into
practical usage. "
Nanyang Polytechnic

"David is very knowledgeable and engaging, enthusiastic in what he does and he
puts the message across well. "
Changi AirportGroup

"Very knowledgeable, fun and inspiring. Surely I would like to recommend the
trainer."
Singapore University of Technology and Design

"Learnt how to reframe the situation, learnt how to deal with challenging boss and people "
Agency for Science, Technology and Research

Practical concepts & tools. Excellent examples. Great curation and delivery!
Singapore Institute of Technology

Learnt to look at challenging people in a more positive light. Overall the course is very good and met all my objective.
Ministry of Manpower

Profile of David Goldwich

David is a "reformed" lawyer who is committed to helping people get what they want by teaching them how to play the negotiation game and be assertive, compelling, persuasive communicators. Born and raised in Miami, Florida, USA, David has been living in Singapore and working throughout Asia since 1999.

David has MBA and JD degrees from accredited and respected bricks-and-mortar universities. He practiced law in the United States for more than ten years, arguing before judges and political, government, and community bodies. He knows how to persuade the toughest audiences. David is trained as a mediator and has managed small businesses as well.

Recognizing that lawyers perpetuate rather than solve problems, David began lecturing and training in 1995. He has taught at the tertiary level in the USA and in Singapore. As a trainer, David applies the "80/20 Rule" by identifying the few critical tools necessary for the greatest improvement and presenting them in a form that is easy to learn and simple to use. An engaging and award-winning speaker, David uses humor and stories culled from his own experience as a lawyer, businessman, and father to help people reach breakthrough changes in their personal and professional lives. David is the author of four books and numerous articles in his field of expertise.

Some of David's recent projects in the region include Allianz Insurance Management Asia Pacific, American Express, Citibank, Caterpillar, Siemens, Singapore Technologies, Panalpina World Transport, BP, Shell, Petronas, Singapore Refining Company, Deutsche Bank, Amtek Engineering, BHP Billiton, Carl Zeiss, Cold Storage, Mitsui Chemicals, Chevron Phillips Chemicals, General Mills, Boston Scientific, Republic of Singapore Navy, Land Transport Authority, IRAS and Ministry of Foreign Affairs