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Creating and Implementing Balanced Scorecards

In the Public Service, the Balanced Scorecard (BSC) is commonly used to help organisations manage their performance. Officers need to appreciate the BSC in order to make sense of how their work
contribute to the overall goals of the organisation.

This programme, through the use of practical case studies, will help you to gain a better understanding of what the BSC is and how it can help your organisation in performance management.

Objective

By the end of this programme, you will be able to:

• Understand the concept of Balanced Scorecard as a tool for successful strategy implementation
• Understand what a Balanced Scorecard is
• Understand how the Balanced Scorecard helps in strategic planning and the alignment of the organisation’s vision and goals

Outline

Who should attend

You are an officer who would like to understand what the Balanced Scorecard
is about and how it supports the organisation’s strategic planning process.

It is suitable for Senior Executives & Executives; First-Line Managers; Middle Managers; Directors.

Profile of Andrew Lim

Andrew Lim has been in management consulting for the last 20 years, specializing in strategic planning, performance management and human resource management, including consulting and training work in the following areas :

Strategic Planning & Management
Human Resource Planning
Leadership & Change Management
HR Competency Modeling
Performance Management
Aligning HR to Strategy
Activity-Based Costing / Management (ABC/M)

He has also been helping clients implement management information systems which are used for strategic decision making. Prior to joining ABC (Activity-based Costing) Technologies, he headed the Asian operations for SPSS Inc., the world’s leading supplier of software for statistical data analysis. In early 1997, he joined ABC to start up its Asian headquarters in Singapore. Andrew has helped numerous clients - MNCs and local companies and public sector agencies - to implement Performance Management Systems and activity-based cost management systems.

Andrew has undertaken performance management consulting projects for many Singapore organisations such as Singapore Institute of Management, SPRING Singapore, the National Gallery, the Singapore Art Museum, LASALLE College of the Arts, R1 International, F & N Group, United Overseas Land and Hitachi Chemicals. He has also undertaken international projects such as the Ministry of Defence and the Prime Minister’s Office in Brunei, the Asia Commercial Bank Vietnam, the Commercial Bank of Qatar, the Royal Court of Oman, and the Ministry of Justice and the Ministry of Youth, Sports and Culture in Namibia. Some of these work include the development of HR Competency Framework and the Performance Appraisal System.

Andrew has also led numerous public sector consulting projects in Tanzania, Botswana, Uganda, Qatar, the UAE, Iran and Saudi Arabia.

Major ABC projects undertaken include Port of Singapore Authority, Singapore General Hospital, Changi General Hospital, Telekom Malaysia, Celcom Malaysia, PT Telkom Indonesia, Texas Instruments, AMD, UOB Bank, OCBC Bank and TSMC Taiwan.

Andrew continues to "evangelise" the use of BSC in Strategic Planning and Performance Management in the countries throughout Asia, the Middle-east and Africa. He has given talks, training, and workshops on concepts, applications and also implementation issues.

Andrew is the Performance Management and Strategic Planning expert in the Civil Service College and Singapore Cooperation Enterprise in Singapore in their consulting projects for foreign governments.