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Specification Writing and Measuring Supplier Performance
In business, manufacturing and government it is vital for purchasers, suppliers and users of materials, products, or services to understand and agree upon all requirements. A specification is a type of a standard, which is often referenced by contractual agreement or procurement document. It provides the necessary details about the specific requirements. It is important that the people who develop specifications have the responsibility to consider the choice of available specifications, specify the correct one, enforce compliance, and use them correctly.
Objective
This module is intended to provide an understanding of the importance of specifications and the differing types and forms commonly used in commercial operations. The participants will be provided with tools and templates to ensure that the appropriate forms of specification are being used by their organisations
Outline
- Specification Writing
- Importance of writing specification
- Type and Forms of Specification - Conformance vs Performance
- Structuring and Writing product and service specifications
- Guidelines in specification writing
- Practical examples - Measuring supplier performance
- Developing key performance Indicators (KPI)
- Measuring KPI and Supplier Performance
- Improving Supplier Performance
- Invoking Liquidated Damages
Who should attend
This course is designed for junior, middle and senior managers that are involved in sales and marketing or procurement and supply. It is also useful for those personnel who are engaged in procurement fixed assets and capital goods for their organisations
Profile of Pavan Sharma
Pavan Sharma is an expert in procurement, supply chain management, industrial engineering and process improvement in manufacturing and services. He has over 25 years experience as a top executive working in production, quality, logistics and procurement functions in automotive, consulting and logistics companies.
In the last 5 years, Pavan has trained over 3000 people from more than 100 different private and public sector companies in the region. Some of the clients include public agencies and Ministries in Singapore; the Ministry of Finance, the Ministry of Defence in Singapore and Brunei, DSTA, Shell, CNOOC, SembCorp Logistics, Nestle, SUTD, A Star and dozens of others. He is a Chartered Member of the Chartered Institute of Logistics and Transport and Member of the Chartered Institute of Procurement and Supply.
Pavan holds a Masters Degree in Business Administration, a Bachelor of Engineering in Industrial Engineering and Post Graduate Diploma in Industrial Engineering. He has also completed the CIPS UK Level 6 Professional Diploma in Procurement and Supply. He is a Member of the Beta Gamma Sigma, an International Honors society that recognizes outstanding scholastic achievement. Pavan is also a qualified project manager and holds the PMP certification of the Project Management Institute.
