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Feeling Good Saying No
Are you feeling depressed? You seem to be doing all the work and not feeling appreciated. Not knowing how to say "No" even when your work load seems to be double then the other person.
People live an unfulfilled live when they do not know how to reject others in a confident and convincing manner.
This 1 Day Program aims to equip the participants with the basic essential skills in connecting with people. Feeling Confident and able to connect positively in the shortest time frame.
Overcoming the challenge and emotions of rejecting others and feeling good in influencing others.
People live an unfulfilled live when they do not know how to reject others in a confident and convincing manner.
This 1 Day Program aims to equip the participants with the basic essential skills in connecting with people. Feeling Confident and able to connect positively in the shortest time frame.
Overcoming the challenge and emotions of rejecting others and feeling good in influencing others.
Objective
After completing this course, which hones participants' awareness and communication skills, they should be able to:
- Identify communication tools to help them be impactful;
- Learning how to avoid conflict when rejecting;
- Learn how to make a positive first impression;
- Discover ways to connect with people.
Outline
- Introduction and Managing expectations
- Communication Tools
- I-R Theory
- Listen Skills - LRRR Model with Video Demonstration
- Identify the 3 Elements of communication
- Avoid Conflict when Rejecting
- The Value Factor
- Gain-Gain Model
- 4 Ways to say No
- Powerful IPAR Way
- Matching the 3 Elements in Communications
- Words - VAK
- Tone - Speed/Volume
- Body Languages - NLP (Mirroring)
Who should attend
Professionals, Managers and Executives who needs to say "NO" to;
- Higher authority
- Customers
- Peers
- Family and Friend
Without offending them and maintaining relationships
- Higher authority
- Customers
- Peers
- Family and Friend
Without offending them and maintaining relationships
Methodology
- Make the programme interesting by exposing participants to innovative and effective ways of learning the necessary skill sets in carrying out their tasks.
- Make the programme practical by focusing more on hands-on activities, active discussions rather than passive reading assignments
- Make the programme relevant to what the participants where actual life experiences will be shared as what they are currently facing in work areas.
- Clearly and directly tell the participants what is expected of them for each activity, and the reason for each activity.
- Allow opportunities for "interacting" where participants could share and learn on their current work scenarios. - it will not be all work and no play
- Make use of the participants' reservoir of experience as a resource for co-learning and sharing
Profile of David Ong
David has more than 30 years of Managing, Developing and Training Human Capital both local and regional countries.
His vast training experiences and travels make him a close Business Consultant with numerous corporations, partnering with them in their Organization Development in areas related to Values and Culture, Training Needs Analysis, Training Evaluation and Leadership Competency Model.
His niche areas are delivering Leadership Competency Related Programs; ie, Project Management, Change Management, Decision Making, Problem Solving, Creativity, Innovation, Negotiations, Diversity Management, Corporate Culture, Mindfulness, Team Enhancement, Communication, People Skills, Coaching and Human Behavioral Science(Psychology/Sociology).
His professional training development includes PDTD from STADA/Singapore, Training Design from Wagga Wagga/Australia and Training Methodologies from Canada.
He is also the Master Trainer with a few recognized institutions in conducting Train The Trainer programs in Training Delivery, Training Methodology, Training Design, OJT Structuring, Test Constructions and Presentation Skills.
His passion in Human Behavioral Science has seen him further study in the fields of Education-Adult Learning and Psychology-Behaviors.
He is also certified in numerous profiling tools namely;
- Whole Brain Thinking HBDI level 1, 2 and 3.
- TetraMap in Leadership profiling.
- The US FBI "Art of Profiling" and others.
- Global US Sandler Sales Master Trainer.
- Handwriting Analysis
- DISC
- MBTI
- NLP Practitioner
- Practitioner of Mindfulness
He also received the Singapore President Efficiency Medal.
