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Lie detection for non-expert: How not to be lied to again!
We are likely to be lied to two to three times in the first ten minute when we meet a stranger. Research also show that we lied on average ten to 200 times a day! Whether malicious or white lies, it is important that we equip with the necessary skills to spot lies and uncover hidden emotions in the people we interact with. Know someone is lying or has something to hide can a skill to save us some money and keep us safe! The ability to detect lies promptly is particularly vital for professionals whose job requiring them to ascertain truth, such as CFOs, HR manager, auditors, investigator, etc. In this course, participants will be invited to read and interpret various body language and facial expression, and detect potential deception through spotting incongruent body language and facial expression.
An emerging lie detection approach in corporate world is through the combined use of behavioral science, verbal analysis, questioning skills and psychology. Non-verbal signals such as body movements and facial expression have been one of the key sources behavioral scientists believe we can tap on to interpret true meaning of messages. Researches show that these facial expression and bodily movement or reaction are difficult, if not impossible, to be controlled consciously without showing sign of such controls. By paying attention on these non-verbal signals and with appropriate practice we may be able to spot incongruent signals that may suggest lies or concealments.
In this course, we will also debunk some of the myths about lies. We will discuss whether it is truth that if liar will look to their right and they will not look us in the eyes. One of the important takeaways from this course is that we will have ability to encourage truthful interaction with people in our professional and personal life.
An emerging lie detection approach in corporate world is through the combined use of behavioral science, verbal analysis, questioning skills and psychology. Non-verbal signals such as body movements and facial expression have been one of the key sources behavioral scientists believe we can tap on to interpret true meaning of messages. Researches show that these facial expression and bodily movement or reaction are difficult, if not impossible, to be controlled consciously without showing sign of such controls. By paying attention on these non-verbal signals and with appropriate practice we may be able to spot incongruent signals that may suggest lies or concealments.
In this course, we will also debunk some of the myths about lies. We will discuss whether it is truth that if liar will look to their right and they will not look us in the eyes. One of the important takeaways from this course is that we will have ability to encourage truthful interaction with people in our professional and personal life.
Objective
The Skills learn in this course can also be applied in daily life or other non-auditing situation. On completion of this course participants will:
- Know the basics of lie detection and increase the chance to spot lies
- Better equip to read body language
- More sensitive in reading microexpression and uncover hidden emotions
- Acquire knowledge in detecting para-linguistic cue in communication
- Able to identify heat spot where concealment of truth exists
- Confident in formulating questions to elicit accurate information
- Able to build honest relationship and communications
- Increase your negotiation competency
- Know your clients or staff better
Outline
1. Lie Detection Overview - Understand What Lie truly is
a. Basics of Lie (Psychology and Physiology)
b. Type of Lies (Deflection, Qualifier, Extra, Defensive, Tone...)
c. Type of detection
2. Understanding Lie Detection Systems
a. Myth vs Magic vs Fact
b. Machine, Human lie detector
c. Body language vs Psychological ‘language’
3. Body Language 101 - What the Body is Saying?
a. How Body reveal emotion and thoughts
b. Three rules in accurate reading (Cluster, Congruence, Context)
c. Faking body language, Rapport and Anchoring
d. Hands, Arms, Legs and Space Invaders
e. Large movements, Small movements/ gestures
4. Visual Analysis - Sign of the Lies
a. Body movement that indicate lies
b. Facial Expression telling true emotion
c. Alignment vs Incongruent
d. Uncontrollable body reactions
5. Spotting the Emotions - Reading the Face for Lies!
a. Universal emotions
b. The Eyes, the Smiles
c. Microexpression
6. Common Signals Showing Deceit - can you spot them?
a. Mouth cover, Finger in the mouth, Nose touch, Nose Itchy
b. Eye Rub, Ear Rub, Neck Scratch, Collar Pull
7. Verbal Analysis - Listen what is said, what isn’t said, how it is said!
a. Deflection, Qualifier, Evasive
b. Distant Words, Missing Pronoun
c. Extraneous, Defensive
d. Implication, Innuendo
e. Change of Topic, Too Long/ Short
8. Para linguistics Analysis - Sound of the Lies
a. Tone manipulation, Volume
b. Latency, Fluency
c. Pitch, Erasure
9. Viability Analysis
a. Are you making sense?
b. Content duration
10. Putting All together
a. Baseline, Cluster, Timing (Said and Shown)
b. How to encourage truth
c. Do you know how to ask question?
a. Basics of Lie (Psychology and Physiology)
b. Type of Lies (Deflection, Qualifier, Extra, Defensive, Tone...)
c. Type of detection
2. Understanding Lie Detection Systems
a. Myth vs Magic vs Fact
b. Machine, Human lie detector
c. Body language vs Psychological ‘language’
3. Body Language 101 - What the Body is Saying?
a. How Body reveal emotion and thoughts
b. Three rules in accurate reading (Cluster, Congruence, Context)
c. Faking body language, Rapport and Anchoring
d. Hands, Arms, Legs and Space Invaders
e. Large movements, Small movements/ gestures
4. Visual Analysis - Sign of the Lies
a. Body movement that indicate lies
b. Facial Expression telling true emotion
c. Alignment vs Incongruent
d. Uncontrollable body reactions
5. Spotting the Emotions - Reading the Face for Lies!
a. Universal emotions
b. The Eyes, the Smiles
c. Microexpression
6. Common Signals Showing Deceit - can you spot them?
a. Mouth cover, Finger in the mouth, Nose touch, Nose Itchy
b. Eye Rub, Ear Rub, Neck Scratch, Collar Pull
7. Verbal Analysis - Listen what is said, what isn’t said, how it is said!
a. Deflection, Qualifier, Evasive
b. Distant Words, Missing Pronoun
c. Extraneous, Defensive
d. Implication, Innuendo
e. Change of Topic, Too Long/ Short
8. Para linguistics Analysis - Sound of the Lies
a. Tone manipulation, Volume
b. Latency, Fluency
c. Pitch, Erasure
9. Viability Analysis
a. Are you making sense?
b. Content duration
10. Putting All together
a. Baseline, Cluster, Timing (Said and Shown)
b. How to encourage truth
c. Do you know how to ask question?
Who should attend
- Anyone who has ever interacted with another person!
- Entrepreneurs, Business people, Sales and business development
- Managers and Supervisors
- Customer Service
- HR Managers involved with Hiring process and Interviews
- Auditors, investigator, corporate security
- Procurement managers
- Accountant and Finance Manager
- Parents, Teachers
Methodology
Presentation, group discussion, and case study. Multimedia, lie detection game and templates sharing
Profile of Kent Hoh
Kent Hoh is a prolific trainer in audit, fraud investigation and corporate governance. Kent Hoh has wide ranging experience in leading compliance and audit functions in Asia Pacific as well as forensic investigation team globally. Kent Hoh conducted various successful projects in Asia Pacific, Europe and America. Several of the projects involved multi-million dollars’ scheme and made headlines locally. Kent holds a MBA, Bachelor of Law (Hons), and a Bachelor of Accounting (Hons). He is also a Certified Fraud Examiner (CFE). Kent passed the qualifications of the UK Chartered Secretary and Administrator (ICSA), Malaysian Institute of Certified Public Accountants (MICPA) and Certified Information System Auditor (CISA).
Kent Hoh has been an active trainer for several accounting and audit professional associations, SME and MNC in South East Asia. He is also a frequent speaker for several universities in Shanghai, Nanjing and Hangzhou, China. Kent Hoh is currently serving as Vice President of Internal Audit in a company listed in SGX.
