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Supplier Relationship Management (SRM)

"Studies have shown that if your agency or organization is like most typical ones, vendors account for approximately 60% of your budget spend. Hence, Supplier Relationship Management is critical and should be considered a core business function of your agency or organization"

In this SRM course, participants will learn to effectively manage their suppliers. Through hands-on exercises, they will develop an integrated understanding of how suppliers are chosen, motivated and managed. Topics such as procurement life cycle and the three pillars of successful supplier relationship management: commitments, relationships, and metrics will be shared. Relationships between buyer and seller will be examined, starting from governance protocols to the negotiations of change.

Objective

At the end of this programme, participants will be able to:

• Understand the procurement life cycle and its relationship to SRM
• Use the three pillars of SRM
• Understand the variety, function, and components of SRM
• Practice change control procedures and governance practices
• Negotiate using techniques that support productive working relationships

Outline

Understanding SRM

• What is SRM?
• Procurement Lifecycle vs SRM
• Three Pillars of SRM

Commitments and Communications

• Exchange of Commitments
• Evaluation of Bid Proposals
• Supplier Relationship Matrix
• Communication that Works

Managing the Relationships

• Managing Supplier Relationships
• Supplier Governance Practices and Procedures
  Changing Controls Systems
• Escalation Pathways
• Negotiating in a Principles Way
• Alternative Dispute Resolution Techniques
• General Management Skills
• Motivation

Risk Management

• Various Sources of Supplier Related Risk
• Managing these Risks
• Apply Risk Minimization Guidelines

Who should attend

This course is designed for anyone who interacts with vendors, either as a general manager or procurement\contract manager\executive or a user of vendor supplied services

Methodology

The course is structured as a series of short sharing followed by activities such as use of Learning activities not withstanding to case studies, video, audio, games and quiz.

Profile of Rick Chong

Rick Chong has over 15 years of experience in procurement and supply chain where he successfully led procurement operations, cost savings initiative, SAP material management, reorganization projects, system integrations, training and consultancy projects. His major achievements include re-writing the Singapore government procurement policies, achieving extraordinary cost savings for a local airline and creating procurement systems for a few public agencies and private companies.

In the last 5 years, Rick has trained more than 2,000 participants in various topics of Procurement and Facilitation. His client includes A*STAR, Ministry of Defence, Singapore Tourism Board, National Library Board, National Environment Agency, People's Association, Temasek Polytechnic, Chinatrust Bank, Momenta Group among others.

Rick holds an Honours Degree in Business Administration. He is a member of the Chartered Institute of Procurement and Supply (CIPS). He is a qualified SAP Material Management consultant and has completed his Advance Certificate in Training and Assessment (ACTA). He also has an international certification from CIPS and is a recognised WSQ PMP trainer.