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Speak up and engage others who are different from you

At the workplace, there are 2 common scenarios:

1) Some people are not speaking up at meetings and forums. They want to, but find there is something stopping them. This is only natural as some are inhibited for reasons such as having a quieter personality, out of habits, environment does not encourage speaking up or the lack of communication skills. There are also people who has no problem speaking up, but find that no one is listening to them.

2) Some people prefer to mix with like-minded people and do not know how to engage people who are different from them. They may also find such people "challenging" to interact and work with. For example, finding some people to be over-assertive or are too detailed and meticulous.

Speak up and engage others who are different from you. In this workshop, you will learn 10 techniques to speak up and be heard. You will also learn the 4 Social Style personalities that will help you to become more effective when communicating and working with diversity, especially when they are different from you in their Style.

Objective

Outline

• Learn from an ICF Professional Coach and leadership trainer who has helped many employees to speak up, be heard and be more effective in their job roles
• You will learn 10 key techniques to help you to speak up clearly and confidently each time
• Learn the 4 Social Styles and identify your own Style, Style strengths and areas for improvement
• Learn how to identify the Social Styles of your colleagues and how to adjust and adapt your Style to others in order to better engage and interact with them

Outcomes:

• Improved communication and people skills because you are more aware and sensitive to Social Style differences
• More confident to speak up, be heard and be visible
• Stronger teams by knowing how to work with diversity

Who should attend

Methodology

Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:

• Experiential activities and reflective learning
• Group discussion and sharing of real cases and live examples
• Role play, exercises and team coaching
• Bite-sized learning, followed by application and practice

Testimonials

Learnt essential words to use at work to achieve positive assertiveness, 4 different social groups characteristics. Venue is excellent. Objectives from the workshop has been met, examples and stories from trainer is insightful. Trainer is engaging and experienced. Examples from trainer can be personally related with good context. .
ARTC

Know myself better and know how to work with others The class is lively and engaging. Good notes for recall and reference. Trainer is very friendly
Central Christian Church

I have learnt to identify different characteristics of people. I can apply it when dealing with people in the course of my work. The workshop is good! Trainer is excellent!
State Courts

Trainer has mode the class really entertaining and also encourages application of his delivered subject matters in a cool manner. Everyone is comfortable to each other in this class.
ARTC

An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia

Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia

I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International

I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore

I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific

Overall the course is very positive and useful. The workshop is animated, practical, interesting and timely. Trainer is able to encourage all to participate and contribute to this fruitful workshop.
PPIS

The workshop is good. Trainer is able to engage every participant. Looking forward to see results by practising 10 actions to speak up more.
Central Christian Church

"Great job, Swee Heng. Very inspiring and real!".
Elsevier Malaysia

Profile of Tan Swee Heng

Mr. Tan Swee Heng is a highly interactive and engaging leadership trainer, facilitator and coach. Participants will experience different activities and facilitation methods that creates good learning, fun and enjoyment in the learning process. Many participants have very positive feedback on their learning experience in his workshops.

Swee Heng comes with more than 31 years of leadership and corporate experience gained from his work in the public and private sectors since 1980. His expertise includes leadership, mindset and organisational culture change. From him, you can expect to learn practical skills and techniques that produce results. In his workshops, you are welcomed to bring your current work challenges to discuss (relating to the topic of course). He uses digital technology in and outside the classroom to enable more learning in lesser time. Swee Heng is comfortable training in English and Mandarin

Swee Heng has authored a book "Coaching In The Moment - How busy leaders can make more impact with less time". In this book, you will learn how to coach using 5 fundamental coaching skills known as C.L.A.P.™ With just one coaching question, you can change the conversation that will become even more engaging, more empowering and more enabling. This book is popular with many leaders in organisations because of its practicality and effectiveness. In the words of Mr. Per Magnusson, Executive Vice Chairman of the Jebsen & Jessen Group, "Coaching In the Moment is the first coaching method I've come across that actually work in everyday situations! Swee Heng introduces a coaching method that feels natural and is applicable even at short encounters and in the complex real life situations we all face."

His book is available at Kinokuniya, Amazon and various e-book outlets. As a companion to the book, Swee Heng also has a smartphone app that allows you to practice Coaching in the Moment in bite-sized units.

Swee Heng is a Professionally Certified Coach (PCC) with the International Coach Federation (ICF). He is also certified in Solution-Focused Coaching, Action-Reflection-Learning Coach, Life Style Inventory (LSI), Leadership Impact (LI), Social Styles, Enneagram amongst others.

He is also a Certified Professional Trainer with the International Professional Managers Association (UK) and is a member of the Singapore Institute of Management Toastmaster Club (Mandarin).

Besides facilitating workshops, he also coaches executives at all levels, from C-Suite, managers transiting to bigger roles and new managers.

Swee Heng was previously the head of Human Resource for Reed Business Asia Pacific and Deloitte Singapore. He also had previous work experience in the Ministry of Defence.