We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other"
Daniel Goldman, author, psychologist, and science journalist on "Emotional Intelligence".

Emotions have been unwelcomed in our workplace as we tend to leave emotions away from work and leverage on our reasoning and logic. To be effective individuals, subject matter experts, managers and leaders, we will focus on our intellectual quotient and competencies in terms of strategic thinking, leadership, management, problem solving and technical expertise.

"We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other" as quoted by Daniel Goldman, author, psychologist, and science journalist on "Emotional Intelligence". Increasingly, we witness a lot of "High IQ but low EQ" employees; they are highly talented and intelligent. However, they fail to fulfil their potential not due to technical inability but emotional inability when they face challenging people at work, customers and situations. When the individuals and leaders enhance their emotional intelligence, they can manage their negative emotions, anger and demotivation through self-control, reframing of one’s mindset, better control of one’s anger, practice resilience and self-motivation.

Emotions are now a cornerstone of whom we are and when we working with others in the team. As "no man is an island"; we need to acquire emotional intelligence to achieve greater collaboration, higher level of influence with others and being more productive and effective.

Objective

At the end of the program, participants will

1. Understand Emotional Intelligence and why EI is important to personal and professional success
2. Recognise five EI competencies to work on to increase one’s level of emotional intelligence
3. Tune in to your negative emotions for better decision making
4. Show care and build trust through empathy and concern
5. Use energy and enthusiasm to motivate others
6. Better manage emotions of others in the team

Outline

Overview of Emotional Intelligence (EI)

• What is Emotional Intelligence?
• Benefits of Emotional Intelligence
• Achieve your Intrapersonal Victory through Self-awareness, Self-Regulation and Self-motivation
• Achieve your Interpersonal Victory through Empathy and Effective Relationship

Intrapersonal

Self-Awareness

• Understand Emotional Intelligence and why EI is important to personal and professional success
• Recognise five EI competencies to work on to increase one’s level of emotional intelligence
• Tune in to your negative emotions for better decision making
• Show care and build trust through empathy and concern
• Use energy and enthusiasm to motivate others
• Better manage emotions of others in the team

Self-Regulation

• Identify your hot buttons and emotional triggers
• Regulate and manage negative feelings and anger through self-control
• Practice adaptability and self-coaching to manage emotions facing challenging people and stressful situations
• Reframe negative situations by focusing on the behaviour and not the person

Self -Motivation

• Direct your emotions towards a motivating and inspiring purpose and end in mind
• Leverage on your emotions for performance excellence and unleash your potential
• Be in the "flow" mentality by practicing present moment and mindfulness

Interpersonal

Empathy

• Learn to tune out others’ feelings and responding with sensitivity and seeking first to understand
• Understand and enter into the other’s party world view
• Apply empathetic listening, verbal and non-verbal communication

Effective Relationship

• Interact with people successfully through influence and persuasion
• Manage emotions of others
• Build consensus and support for team goals
• Motivate and inspire yourself and others to achieve those goals

Who should attend

Methodology

Testimonial

Some of the delegates expressed their utmost satisfaction and have praised your excellent presentation.
- from Mr Kohol Shadrach Lornem, London Graduate School, Top Executive & Leadership Program

Enthusiastic about her topic and this energy rubs off on the participants
Conscientious sharing of her knowledge through demonstration using concepts, case studies and role plays
Know the importance of EQ and is relevant to work
It can develop one’s hidden inner capability.
Be more positive & self-awareness.
How to be motivated & self-aware.
Everything that we learnt is work-related on how to improve ourselves.
Learn how to think positively in every situation & apply to our daily life & working environment. Emotional control can be applied to my daily activities.
Teaches us to control emotions during working
Importance of EQ, be patient when dealing with co-workers & customers, improve on self-EQ
Well experienced trainer
Good lesson & topic
There is much to learn on the topics that is covered
Very informative, helpful & inspiring
Fun, innovative & gain knowledge
Very educational & motivational
Engaging & interesting

Jasmine Liew's Profile

Ms Jasmine Liew has been in Human Resource for more than 20 years, specializing in Organisation Development, Change Management, Employee Engagement and Action Learning. Her span of regional training experience encompasses the Singapore Civil Service, MNCs and the Private Sector. Jasmine graduated with a Masters in Education & HR Development, The George Washington University, a Graduate Diploma in Human Resource Management, Singapore Institute of Management and a Bachelor of Arts (Economics & Political Science), The National University of Singapore.

-Doctor of Business Administration Candidate, The University of Canberra

-Alumnus of Harvard University Law School, Executive Education (Negotiation and Leadership)

-Recipient of Singapore Ministry of Manpower Skill Future Study Award, Institute for Human Resource Professionals

-Training Leader of the Year Award 2017, Asia’s Training & Development Excellence Award

-Asia Premiere Partner- The Five Languages of Appreciation in the Workplace ™

-Prosci Change Management Practitioner (Global Leader in Change Management Solutions)

-Premiere Partner- MasterCoach Enterprise Coaching Program & MasterCoach App™

-Associate Certified Coach, International Coaching Federation (ICF)

-Certified Action Learning Coach, World Institute of Action Learning

-Global Career Development Facilitator (GCDF®), National Career Development Association (NCDA), USA

-Certified in DISC and Workplace Big Five Profiling

-Certified Emotional Intelligence Trainer, Mind Resources

- The first in Asia and only Singapore practitioner to be certified in Team Psychological Safety, under The Fearless Organization, by Prof Amy Edmondson.

- The first in Asia and only Singapore Neuro-science practitioner in Psychological Safety under The Academy of Brain-Based Leadership.

-Member of the International Association of Facilitators (IAF)

-Advanced Certificate in Training and Assessment (ACTA)

Jasmine has been a Change Management Practitioner in several industries driving Organisation culture and development, merger and acquisition and forming of a new organisation. She had been involved in the planning and implementation of diverse change management interventions arising from organisation restructuring, merger, change of reporting lines, job redesign, advent of new products and services and inculcating a new organisation culture. She has also worked with multiple stakeholders who are involved and affected by the change by managing the heart ware and people side of change management beyond the systems, structure and process of change management.

She has also worked with multiple stakeholders who are involved and impacted by the change by managing the heart ware and people side of change management beyond the systems, structure and process of change management in Alexandra Hospital, Panasonic, Dairy Farm and PSA (Port of Singapore Authority).