Leadership in action is about communicating persuasively to bring about results. To do so one needs to comprehend psychology of those with whom we need to work with. Therefore, the ability to achieve practical self-understanding and to meet the needs of the audience become critical. This workshop focuses on imparting the profoundly practical tools to integrate emotion, learning, and connected conversations into one seamless, life-changing, and inspiring process. Great leadership is derived from powerful social exchange and collective solutions that are intricately woven. Leadership intelligence in a digital age is a new admixture: simultaneously crowd-sourced and deeply personal. Acquiring such conversational intelligence will greatly enhance trust in you and achieve extraordinary results.

Objective

By the end of the course, you will be able to

• Enhance self-awareness and self-adjustment to communicate more effectively
• Regulate emotions for better achievement of goals
• Free yourself from rigid mindsets and habits in communication
• Master effective attention for communication
• Achieve persuasive skills to influence your audience

Outline

Self-Awareness in Communication

• Analyse your behaviours and preferred communication styles
• Choose to free yourself from strong identification with mindsets and habits
• Regulate emotions and behaviours in communication
• Assess your conflict management styles

Dimensions of Effective Communication

• Recognise basic human needs for better communication
• Identify practical insight into difficult behavior patterns
• Manage distortions in people perception
• Project attentiveness verbally and nonverbally
• Practise effective listening and reflection
• Generate positive emotions in our audience

Persuasive Communication

• Describe the science of persuasion
• Apply the science of persuasion in communication
• Demonstrate adaptability and flexibility in communication

Who should attend

This course is designed for anyone who need to acquire proven and tested communication techniques that are based on behaviour science. These techniques will greatly enhance your influence and persuasion in leading teams, motivating staff and selling to clients.

Testimonial

The workshop is very applicable to work communication with our customers, direct supervisor, and family members. It is a highly interactive course. The trainer is very knowledgeable.
MCL Land Limited

The concepts and points shared were very relevant to having good communication. Dr. Richard Lim was very engaging to listen to. He gave a lot of examples to explain the concepts that he is sharing. This made learning easy and relatable. He also made a point to remember our names and interact with us too. It was really fun to attend his session.
Singapore Workforce Development Agency

Topics covered are applicable to work! Pace, activities, and interaction with other participants! The trainer is also a listener!
Changi Airport Group (S) Pte Ltd

Awesome trainer! Love all the stories and examples shared!
Changi Airport Group (S) Pte Ltd

The course allows me many advantages that I am able to apply it to work situations. Great & excellent engagement. Excellent trainer who is able to engage and share his wealth of knowledge and how to apply it to our daily work and life
Changi Airport Group (S) Pte Ltd

The trainer is very knowledgeable!
Fei Yue Family Service Centre

The workshop applies to our daily life and allows us to use such actions to relate to what's happening in real life. The trainer is great, gives a lot of real-life examples to give the points he wants to drive across.
an anonymous participant

It was very helpful to find out more about certain aspects that I didn't notice before. The interactive class helped in the understand of complex situations or matters. The trainer is very good and competent in what he is doing. He made the training very enjoyable.
~ an anonymous participant

The self-awareness portion was very comprehensive with a lot of theory and explanations on how we process our thoughts, emotions, and behavior that may effect communication styles, good job on that. Trainer Richard Lim is very engaging.
~ an anonymous participant

It's very interesting and Richard is very open in allowing us for consultation. Richard made the course and environment a very comfortable place for us to share our issues without judgment.
Agency for Integrated Care Pte Ltd

Very practical theories that I can use to apply in my course of work. a very interactive trainer who is engaging.
Central Provident Fund Board

Dr. Richard Lim's Profile

Director, Southeast Asia, Professional School of Psychology, California, USA

Clinical Supervisor, American Psychological Association (APA), Singapore Association for Counselling (SAC)

Professional Member, American Group Psychotherapy Association (AGPA)

Professional Member, Singapore Psychological Society (SPS)

Doctorate, PsyD, Clinical Psychology, Professional School of Psychology, California

Master in Social Science in Counselling, University of South Australia

Graduate Diploma in Psychotherapy, Graduate School of Medical Studies, National University of Singapore

Bachelor in Arts and Social Science (HONS), National University of Singapore

Accredited Training Consultant, Legacy Leadership, Texas, USA

Accredited Consultant Trainer, Coach-based Consulting, Santa Fe Center, USA
Advanced training in Mindfulness, Psychodrama, Couple Therapy & Narrative Therapy

Richard focuses his professional consultancy on leadership development and organization coaching. He has worked with groups of leadership staff from multi-national companies like Coca Cola, Microsoft, PriceWaterhouseCooper, Shell, Lucent Technologies, Motorola, Barclays Capital, National Panasonic, Fujitsu, Courts, PSA, Continental Auto; International agencies like YMCA, Outward Bounds and World Vision; local government organizations and community institutions such as State Court, NIE, Ministry of Health, Ministry of Trade & Industry, National Environment Agency, National Council of Social Services, Singapore Sports Council, People’s Association, National Centre for Leadership Institute.

Richard works actively with parents of diverse professional backgrounds in Singapore and Jakarta for more than 15 years. As a Clinical Psychologist and Psychotherapist, he is appointed by the Ministry of Social & Family Development and Ministry of Education in Singapore to train both parents and teachers in matter of child, family and education development. Richard was tasked by the Singapore government to oversee various youth projects in Singapore tackling issues on adolescent relationship and sexuality. These were successfully carried out from 2007 till 2014. Richard was also actively managing young adult relationship concerns in Singapore supported by the Social Development Unit under Prime Minister Office. Currently, Richard is the Consultant Psychologist to oversee and train government officials on resilience and wellness with both public and private sector organizations. In the earlier part of Richard’s career, he was a diplomat analyst of Singapore with extensive travels round the world to manage foreign affairs matters.

Richard collaborates with prominent universities in Singapore like NUS and Nanyang Technological University (NTU) in training and supervising graduate students and alumni professionals in the application of behaviour science in organizations and the community. Richard was an Adjunct Lecturer at Nanyang Technological University (NTU), Nanyang Business School on management and leadership.

Richard has written professionally for various educational and organizational development projects. Richard has given frequent media interviews on his specialty to Jakarta Now, What’s New Jakarta, The Straits Time, FM93.8Live, Japanese TV, Taiwanese TV and European media programs.