| Event Profile | |
| Class/ Online | Classroom |
| Date | December 04, 2024 |
| Time | 9.00am to 5.00pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Mar 14, 2025 2) Jun 13, 2025 3) Sep 16, 2025 4) Dec 16, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
This one-day workshop is tailored for leaders and professionals looking to enhance their communication skills in today’s dynamic workplace.
The course covers the DISC model, teaching participants to adapt their communication for more effective team interactions. It also explores emotional intelligence, helping leaders connect with their teams and build trust.
Additionally, the workshop focuses on change management, providing strategies to communicate change and manage resistance effectively. Inclusive communication practices are emphasized to ensure engagement with diverse teams.
By the end, participants will have a comprehensive strategy to improve their leadership communication.
The course covers the DISC model, teaching participants to adapt their communication for more effective team interactions. It also explores emotional intelligence, helping leaders connect with their teams and build trust.
Additionally, the workshop focuses on change management, providing strategies to communicate change and manage resistance effectively. Inclusive communication practices are emphasized to ensure engagement with diverse teams.
By the end, participants will have a comprehensive strategy to improve their leadership communication.
Objective
At the end of this workshop, participants will:
- Improve their emotional intelligence and apply it in leadership roles.
- Understand and utilize the DISC model for better communication and team dynamics.
- Develop effective strategies for managing and communicating change.
- Foster an inclusive communication culture within their teams.
- Design a personalized leadership communication plan that incorporates DISC, EQ, and change management principles for greater leadership success.
Outline
1. Introduction to Modern Leadership Communication
2. Emotional Intelligence in Leadership
3. Leveraging DISC for Leadership Communication
4. Change Management and Leadership Communication
5. Inclusive Communication for Diverse Teams
6. Action Planning and Implementation
7. Reflection and Q&A
- Overview of current leadership trends.
- The role of effective communication in leadership.
- Setting the stage for impactful leadership communication.
2. Emotional Intelligence in Leadership
- Understanding emotional intelligence (EQ) and its influence on communication.
- Developing self-awareness and emotional regulation as a leader.
- Applying empathy and social skills in leadership scenarios.
- Practical exercise: Role-playing EQ in leadership communication.
3. Leveraging DISC for Leadership Communication
- Introduction to the DISC model: Dominance, Influence, Steadiness, Conscientiousness.
- Understanding your DISC profile and communication style.
- Adapting communication strategies to different DISC profiles.
- Workshop: Role-playing DISC-based communication scenarios.
- Applying DISC to enhance team dynamics and collaboration.
4. Change Management and Leadership Communication
- The role of communication in successful change management.
- Key principles of change management for leaders.
- Techniques for communicating change effectively within teams.
- Managing resistance and fostering buy-in during transitions.
- Case study: Successful change communication strategies.
5. Inclusive Communication for Diverse Teams
- Importance of inclusive communication in today’s workplace.
- Strategies for engaging and communicating across cultural and generational differences.
- Building an inclusive communication culture.
- Case study: Best practices in inclusive communication.
6. Action Planning and Implementation
- Developing a personalized leadership communication strategy.
- Integrating DISC, EQ, and change management into your leadership approach.
- Setting SMART goals for continued development.
- Peer feedback session and refining action plans.
7. Reflection and Q&A
- Reflecting on key takeaways from the course.
- Open Q&A session to address specific leadership challenges.
- Course wrap-up and closing remarks.
Who should attend
- This course outline is designed for leaders, managers, and professionals who want to enhance their communication skills to meet the demands of modern leadership.
- It is for individuals who are responsible for leading teams, managing change, and ensuring effective communication within diverse and dynamic work environments.
Diana Rahman's Profile
Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
