| Event Profile | |
| Class/ Online | Classroom |
| Date | November 27, 2025 |
| Time | 9:00am to 5:00pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 500.003 & above: SGD480.00 each For Member SGD 475 3 & above: SGD456 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Dec 11, 2024 2) Feb 20, 2025 3) Jun 20, 2025 4) Aug 29, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
More than 50% of our work time is spent on writing emails and this is now the most prevalent form of written business communication. Learn the principles of how to write better emails that are clear and concise with impactful openings and closings and correct tone.
Objective
- Learn shortcuts to spend less time in writing effective emails.
- Master techniques on how to write better emails that get read
- Learn how to open and close emails effectively
- Build your emails with proper tone and responses
- Explaining delays and lapses convincingly
- Avoid common mistakes in writing emails
- Review case-studies of job-related emails
- Gain practice in writing better emails
Outline
- Writing emails that grab attention
- 7Cs of writing powerful emails
- Writing emails effectively – 10 top tips
- Email writing etiquette – do’s and don'ts
- Email writing checklists
- Examples of correct and incorrect tone and responses
- Explaining service lapses and gaps tactfully
- Responding to complaints in writing to explain delays and lapses
- Saying “no” tactfully using 4Rs
- Case studies of actual email writing
- Writing to the government sector and private sector with examples
- Email writing practice sessions
- Proofreading your emails
Who should attend
Target attendees
All levels of executives, non-executives, managers, engineers, specialist personnel, media and editing personnel, business and technical writers, academic staff, professors, trainers, teachers, curriculum developers, admin and secretarial
personnel who need to write better emails.
All levels of executives, non-executives, managers, engineers, specialist personnel, media and editing personnel, business and technical writers, academic staff, professors, trainers, teachers, curriculum developers, admin and secretarial
personnel who need to write better emails.
Methodology
Practical tips, techniques and pointers, "hands on" practical writing workshop, visually-stimulating sessions, group discussions, checklists, useful email examples.
Testimonial
- Spot on, well-paced and informative
- Trainer was extremely knowledgeable, clear in delivery, and friendly
Agency for science, Technology & Research
- Very useful content, I will utilize the expression I learned today.
- Both learning activities & material were useful
- It has not been boring all the day, thanks to the trainer's facilitation
Olympus Singapore Pte Ltd
- Interesting, able to make the workshop lively and engaging
- Learnt examples of emails & sentences to be used
- This course is suitable for use on the hotline at my job, dealing with customers.
- Very interactive and interesting
- The trainer is very proactive and gives us real-life scenarios on the work.
- Understand how to write correctly and properly
- Interesting workshop with the trainer
- Approachable and experienced with teaching ( Easy to understand and apply at work)
- Relevant and able to apply the knowledge in the workplace
- The workshop is interactive.
- Trainer's explanation is clear.
- Trainer was extremely knowledgeable, clear in delivery, and friendly
Agency for science, Technology & Research
- Very useful content, I will utilize the expression I learned today.
- Both learning activities & material were useful
- It has not been boring all the day, thanks to the trainer's facilitation
Olympus Singapore Pte Ltd
- Interesting, able to make the workshop lively and engaging
- Learnt examples of emails & sentences to be used
- This course is suitable for use on the hotline at my job, dealing with customers.
- Very interactive and interesting
- The trainer is very proactive and gives us real-life scenarios on the work.
- Understand how to write correctly and properly
- Interesting workshop with the trainer
- Approachable and experienced with teaching ( Easy to understand and apply at work)
- Relevant and able to apply the knowledge in the workplace
- The workshop is interactive.
- Trainer's explanation is clear.
SANDRA SANDU's Profile
SANDRA SANDU FCMC, MEd
“Brilliant, engaging, practical trainer with wealth of global experience.” IBM
Sandra Sandu is an inspiring and passionate global trainer with a 29-year track record in training employees of corporations across twenty-five countries in the Asia Pacific.
More than half a million employees from leading multi-national corporations in government and government sector have benefited from her training.
Sandra has several prestigious qualifications from leading professional institutions
1. Master’s Degree in Education distinction, MEd (Training and Development) Sheffield University UK
2. Advanced Full Certificate in Training and Development ACTA all 6 modules at Institute of Adult Learning
3. Postgraduate Diploma in Applied Linguistics Regional Language Centre (RELC)
4. Specialist in English for Specific Purposes (ESP)
5. Diploma in Speech and Drama Trinity College London, UK
6. Certified Management Consultant, CMC since 1993
7. Fellow Institute of Management Consultants, (FCMC) since 2002
8. Certified Trainer, Tony Buzan Mind Mapping and Thinking
9. Certified Trainer, American Management Association
10.Certified Trainer, Multiple Intelligences Mind Resources
11.Coach, Business Thinking Systems Sydney
12.Completed Strategic HR at INSEAD School of Business, Singapore
13.Listed in International Directory of Professionals since 1997.
14.Author of "Getting Ahead In Your Career" Guidebook.
“Sandra’s sessions are always highly interactive and engaging with lots of hands on experience and positive outcomes.”
“Sandra listens, analysed our needs and delivers what we need. Our participants benefited immensely”.
“Sandra has conducted several workshops for us for our heads of department and engineers. Feedback is always rated excellent.”
“Brilliant, engaging, practical trainer with wealth of global experience.” IBM
Sandra Sandu is an inspiring and passionate global trainer with a 29-year track record in training employees of corporations across twenty-five countries in the Asia Pacific.
More than half a million employees from leading multi-national corporations in government and government sector have benefited from her training.
Sandra has several prestigious qualifications from leading professional institutions
1. Master’s Degree in Education distinction, MEd (Training and Development) Sheffield University UK
2. Advanced Full Certificate in Training and Development ACTA all 6 modules at Institute of Adult Learning
3. Postgraduate Diploma in Applied Linguistics Regional Language Centre (RELC)
4. Specialist in English for Specific Purposes (ESP)
5. Diploma in Speech and Drama Trinity College London, UK
6. Certified Management Consultant, CMC since 1993
7. Fellow Institute of Management Consultants, (FCMC) since 2002
8. Certified Trainer, Tony Buzan Mind Mapping and Thinking
9. Certified Trainer, American Management Association
10.Certified Trainer, Multiple Intelligences Mind Resources
11.Coach, Business Thinking Systems Sydney
12.Completed Strategic HR at INSEAD School of Business, Singapore
13.Listed in International Directory of Professionals since 1997.
14.Author of "Getting Ahead In Your Career" Guidebook.
“Sandra’s sessions are always highly interactive and engaging with lots of hands on experience and positive outcomes.”
“Sandra listens, analysed our needs and delivers what we need. Our participants benefited immensely”.
“Sandra has conducted several workshops for us for our heads of department and engineers. Feedback is always rated excellent.”
