Design Thinking is a mindset and approach to problem-solving and innovation anchored around human-centred design. Design thinking is different from other innovation and ideation processes in that it’s solution-based and user-centric rather than problem-based. This means it focuses on the solution to a problem instead of the problem itself.

This one-day training course aims to equip participants with the fundamental principles and practical tools of the design thinking process. Through interactive exercises and participant activities, attendees will learn how to apply each of the six modes of design thinking: Empathize, Define, Ideate, Prototype, Test, and Implement.

Objective

1. Understand the Principles of Design Thinking
2. Master The Design Thinking Process
3. Empathy Building Techniques
4. Define Problem Statements
5. Learn Ideation Strategies
6. Learn Prototyping Skills
7. Understand Iterative Testing and Feedback Loops
8. Learn Collaboration and Communication in Multidisciplinary Contexts
9. Be Able To Apply To Real-World Challenges

Outline

Introduction
• Welcome and Icebreaker Activity: "Design Thinking in Action"
• Overview of Design Thinking Process
• Importance of Human-Centered Design

Empathize Mode
• Understanding User Needs and Pain Points
• Techniques: Interviewing, Observation, Empathy Mapping
• Interactive Exercise: Role-Playing Scenarios
• Participant Activity: Conducting User Interviews

Define Mode
• Synthesizing Empathy Findings into Insights
• Defining the Problem Statement
• Techniques: Affinity Mapping, POV Statements
• Interactive Exercise: Group Affinity Mapping
• Participant Activity: Crafting Problem Statements

Ideate Mode
• Generating Creative Solutions
• Techniques: Brainstorming, Mind Mapping, SCAMPER
• Interactive Exercise: Crazy 8s
• Participant Activity: Brainstorming Session

Prototype Mode
• Transforming Ideas into Tangible Prototypes
• Techniques: Rapid Prototyping, Storyboarding
• Interactive Exercise: Paper Prototyping
• Participant Activity: Creating Low-Fidelity Prototypes

Test Mode
• Gathering Feedback and Iterating
• Techniques: User Testing, Feedback Loops
• Interactive Exercise: User Feedback Simulation
• Participant Activity: Conducting Prototype Testing

Implement Mode
• Planning for Implementation and Scaling
• Techniques: Action Planning, Roadmapping
• Interactive Exercise: SWOT Analysis
• Participant Activity: Creating Implementation Roadmaps

Wrap-up
• Reflection and Insights Sharing
• Next Steps and Resources for Further Learning

Who should attend

Business Owners, Department Managers, Business Coaches, Project Leaders, Team Leaders, L&D Professionals and Innovation Champions

Jaren Chan's Profile

Jaren Chan is an expert course leader in cultural intelligence and strategic influence. He has researched and taught extensively in the areas of cross-cultural leadership and cross-cultural negotiations with over 25 years of experience in facilitating executive seminars across the world covering countries such as USA, UK, Russia, Australia, India, China, Brazil, Colombia, Japan, France, South Korea, South Africa, United Arab Emirates, Hong Kong, Taiwan and ASEAN countries.

Through his extensive international travel, he has gained substantial cultural exposure and global experience through coaching executives representing over 80 nationalities from USA, Brazil, Japan, Britain, Spain, China, India, Russia, Germany, Italy, Ukraine, Belgium, France, Norway, Netherlands, Sweden, Denmark, Finland, Canada, Jordan, Australia, Myanmar, New Zealand, Argentina, Venezuela, Colombia, Ecuador, Chile, Trinidad & Tobago, Mexico, Tunisia, Switzerland, Scotland, Ireland, Hungary, Azerbaijan, Uzbekistan, Kyrgyzstan, Peru, Sudan, Kazakhstan, South Africa, Mauritius, Swaziland, Mozambique, Malawi, Nigeria, Angola, Zimbabwe, Kenya, Botswana, Niger, Israel, Egypt, Saudi Arabia, Iran, Iraq, Pakistan, Lebanon, Syria, Libya, Turkey, Poland, United Arab Emirates, Oman, Marshall Islands, Fiji, Guam, Saipan, New Caledonian, Malaysia, Thailand, Philippines, Hong Kong, Taiwan, Indonesia, Vietnam, South Korea, Papua New Guinea, Sri Lanka , Nepal and Bangladesh.

In particular, he has trained in 19 cities in China and 4 cities in India.

Prior to becoming an international consultant, he served as a regional vice-president with ABN-Amro Bank covering the Asia-Pacific region. He holds an MBA degree from the University of Hull England and the Advanced Certificate in Learning and Performance from the Institute for Adult Learning Singapore. He was a Fellow of the Chartered Institute of Marketing UK, a library leader at the Hullett Memorial Library and a tactics instructor at the Officer Cadet School SAFTI.