Daily we are constantly facing the challenges of dealing with incoming "stuff " such as emails, calls, information packs, messages, interruptions, difficulty of having to say "no", our own thoughts having to handle too many tasks or even a random breakdown of personal items. At work, whatever it is, how we have to response to this stuff in an effective and efficient way. It will require techniques and skills in making better choices and decisions within the available time. In our jobs, we also do at time experience pressure. Too much pressure over a sustained period can however lead to a negative stressful situation. We should realize that stress is an "invisible disease" and can affect us, our colleagues, our employer and those closest to us. Take this one-day intensive course, unless you want to improve your present quality of life and be personally effective at the workplace. The essential tools and techniques provided in this course will greatly assist you to manage both time and stress management in your daily life.

The bad news is time flies. The good news is you’re the pilot.
Michael Altshuler

Stress is not what happens to us but rather how we respond to what happens and the response is something we can choose
Maureen Killoran

Objective

Outline

Effective Time Management

• 7 Essentials of Good Time Management Habits
• Time Management Matrix/ Urgent Vs Important Task
• A-B-C Principle
• 80/20 Rule
• Busy Vs Productive Work
• 5 Steps to complete any task - Getting it done
• 5 Ways to deal with indecision or delay
• 4 Techniques to make quick decisions
• Taking Advantage of Unexpected Free Time
• Handling Time Wasters
• Saying "No" positively
• 4 degrees of delegation level
• Two biggest Time Robbers and how to handle them
• Time Creation
• Setting Time Objectives and Planning
• 10/90 Rule
• 10 Time Management Questions
• 10 Master Time Manager

Effective Stress Management

• 2 Types of Stressors
• 3 Types of Stress
• 10 Top Sources of Stress in the workplace
• Recognizing 4 signs and symptoms of stress
• 4 Essential steps in handling stress
• 27 Ways to manage stress in the workplace

Who should attend

Anyone level of staff who wants to get better at managing their time and stress level.

Methodology

Testimonial

"This course provided me a clear understanding on the time and stress management"
Josiah Wan Mok Kee, Group Operation Administrator - Brussels Sprouts Pte Ltd

"The course materials were well prepared and defined"
Jocelyn Chua, Assistant Officer-Payments operations - Skandinaviska Enskilda Banken

"The topic on Time management concept was well elaborated"
Huang Liyu, Police Officer - Singapore Police Force

Francis Claudius's Profile

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).