Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried and organization is muddled. And, writing a report can feel like a time-draining burden.

This program teaches you the optimal planning and writing process to convey technical and complex information effectively. And, you will learn how to write reports more efficiently, saving you time and reducing frustration.

Objective

By the end of this workshop, participants will be able to:

• Understand and avoid the common errors in technical writing
• Employ guided technical writing skills
• Acquire practice in writing technical reports
• Write clear and convincing reports
• Format their technical reports effectively

Outline

Introduction to Technical Writing

• Problems Faced by Technical Writers
• Ten Cs of Effective Technical writing
• Guidelines for Better Writing

The Writing Process

• 7 Steps of the Writing Process
• Effective Openings of Reports
• Effective Closings of Reports
• Format of Letters and Reports

Guidelines for Technical Documents

• Problem Solving and Project Status Reports
• Proposal to Purchase and Incident/Accident Report
• Convincing Your Reader(s)
• How to make a heavy Technical Report more stimulating

Putting It Together

• Editing Your Report
• Checklist of effective Technical Writing techniques

Who should attend

Technical writing is a skill required by all types of industries - from factories to research laboratories; particularly for individuals looking to improve their report writing skills to become more effective in communication, or in an industry that involves technical or financial analytical documents and reports.

Methodology

This program will be conducted through mini-lectures, interactive activities, hands-on exercises, group discussions and case studies.

Swing Goh's Profile

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.