| Event Profile | |
| Class/ Online | Classroom |
| Date | October 17, 2025 |
| Time | 9.00am to 5.00pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) May 19, 2025 2) Aug 01, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Facilitation is “the act of helping other people to deal with a process or reach an agreement or solution without getting directly involved in the processor discussion yourself”.
As a leader and member of a group, one of the most important skills we need is the ability to manage and guide discussions and planning sessions. Small group, as well as large group discussions, need someone to direct and shape the contributions in order to achieve goals and accomplish the set objectives. Being able to reach decisions democratically and achieve goals as a group is important in helping organisations to move forward – the role of the facilitator is essential in achieving this.
This one-day workshop is designed to give you the skills to create a safe environment for participants to share their ideas, as well as manage discussions and contributions.
As a leader and member of a group, one of the most important skills we need is the ability to manage and guide discussions and planning sessions. Small group, as well as large group discussions, need someone to direct and shape the contributions in order to achieve goals and accomplish the set objectives. Being able to reach decisions democratically and achieve goals as a group is important in helping organisations to move forward – the role of the facilitator is essential in achieving this.
This one-day workshop is designed to give you the skills to create a safe environment for participants to share their ideas, as well as manage discussions and contributions.
Objective
At the end of the course, learners are able to:
- Clearly understand the role of a facilitator
- Create a safe environment for discussions to take place
- Develop the key skills needed to facilitate – questioning and listening
- Identify techniques to manage discussions
- Be able to deal with different types of questions
Outline
What is facilitation?
Key facilitation skills
Handling Group Behaviours
- Understanding the role of the facilitator
- Creating a safe environment
- Understanding the audience – preparing before the discussions
Key facilitation skills
- Active Listening
- Questioning skills
- Asking open questions
- Asking follow up questions
- Giving feedback
- Evaluative feedback
- Non-evaluative feedback
Handling Group Behaviours
- Managing over/under participation
- Handling distractions
- Dealing with different types of questions
- Practice and feedback
Who should attend
The course is designed for all those who are new to facilitation or are looking to refine their facilitation skills.
Methodology
- small group discussion
- large group discussion
- Practice and feedback
Emma Jarman-Jones's Profile
Emma Jarman-Jones specialises in developing and enhancing workplace communication skills. This work includes writing, speaking, interpersonal and management skills training. She has over 20 years experience training in Singapore, as well as regionally in Malaysia, Thailand, Indonesia and Vietnam.
Emma has worked as an external consultant and trainer with both private and public sectors, designing, customising and delivering programs, and coaching individuals. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation. She has worked with companies such as StarHub, SingTel, BASF South East Asia, BASF Vietnam and Malaysia, DBS Bank, Nokia, Carlton Hotel and The British Club.
Emma holds an MBA from Imperial College, London. She has also completed a Diploma in Human Resource Development at the Singapore Institute of Management and is a certified People Developer Consultant. She is also TESOL-certified through the London Teacher Training College.
Emma has worked as an external consultant and trainer with both private and public sectors, designing, customising and delivering programs, and coaching individuals. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation. She has worked with companies such as StarHub, SingTel, BASF South East Asia, BASF Vietnam and Malaysia, DBS Bank, Nokia, Carlton Hotel and The British Club.
Emma holds an MBA from Imperial College, London. She has also completed a Diploma in Human Resource Development at the Singapore Institute of Management and is a certified People Developer Consultant. She is also TESOL-certified through the London Teacher Training College.
